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Hrm Book By Garry Essay

5088 words - 21 pages

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H U MAN RESOURCE
GLOBAL EDITION

THIRTEENTH EDITION

MANAGEMENT

GARY DESSLER
FLORIDA INTERNATIONAL UNIVERSITY

PEARSON
Boston Columbus Indianapolis Dubai New York London Sydney San Francisco Madrid Hong Kong Milan Seoul Upper Saddle River Munich Paris Montreal Taipei Toronto Amsterdam Delhi Cape Town

Mexico City

Sao Paulo

Singapore

Tokyo

G O N T E N TS
Preface 23 Acknowledgments PART ONE 1 INTRODUCTION 27 28 28
30

Introduction to Human Resource Management
What Is Human Resource Management? 30 Why Is Human Resource Management Important to All Managers? Line and Staff Aspects of Human Resource Management 32 Line Managers' Human Resource Duties ...view middle of the document...

Structured Versus Unstructured Interviews 240 Interview Content (What Types of Questions to Ask) How Should We Administer the Interview? 244 • HR AS A PROFIT CENTER: Great Western Bank Three Ways to Make the Interview Usefulness

246

247

THE ERRORS THAT UNDERMINE AN INTERVIEW'S USEFULNESS
First Impressions (Snap Judgments) 248 Not Clarifying What the Job Requires 248 Candidate-Order (Contrast) Error and Pressure to Hire 248 Nonverbal Behavior and Impression Management 249 Effect of Personal Characteristics: Attractiveness, Gender, Race

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249

• MANAGING THE NEW WORKFORCE: Applicant Disability and the Employment Interview 250 Interviewer Behavior 250 HOW TO DESIGN AND CONDUCT AN EFFECTIVE INTERVIEW
Designing a Structured Situational Interview 251 How to Conduct an Effective Interview 252 Talent Management: Profiles and Employee Interviews 255 CHAPTER SECTION SUMMARIES 255 DISCUSSION QUESTIONS 256 INDIVIDUAL AND GROUP ACTIVITIES 256 EXPERIENTIAL EXERCISE: THE MOST IMPORTANT PERSON YOU'LL EVER HIRE 257 APPLICATION CASE: NURSE RECRUITMENT AT GULF HOSPITAL 257 CONTINUING CASE: CARTER CLEANING COMPANY 258 TRANSLATING STRATEGY INTO HR POLICIES & PRACTICES CASE: THE HOTEL PARIS CASE KEY TERMS 259 ENDNOTES 259 APPENDIX 1 FOR CHAPTER 7 APPLICANT INTERVIEW GUIDE 262 APPENDIX 2 FOR CHAPTER 7 INTERVIEW GUIDE FOR INTERVIEWEES 264 PART 2 VIDEO CASES APPENDIX 266

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CONTENTS

13

PART THREE 8

TRAINING AND DEVELOPMENT

268 268

Training and Developing Employees

ORIENTING AND ONBOARDING NEW EMPLOYEES 270 The Purposes of Employee Orientation/Onboarding 270 The Orientation Process 270 OVERVIEW OF THE TRAINING PROCESS 272 Aligning Strategy and Training 272 • THE STRATEGIC CONTEXT: CapitaLand Training and Performance 273 272

The ADDIE Five-Step Training Process 273 Conducting the Training Needs Analysis 273 Designing the Training Program 276 Developing the Program 279 IMPLEMENTING TRAINING PROGRAMS 279 On-the-Job Training 279 Apprenticeship Training 281 Informal Learning 281 Job Instruction Training 281 Lectures 282 Programmed Learning 282 Audiovisual-Based Training 283 Vestibule Training 283 Electronic Performance Support Systems (EPSS) 283 Videoconferencing 284 Computer-Based Training (CBT) 284 Simulated Learning 284 Interactive Learning 285 Internet-Based Training 285 Improving Productivity Through HRIS: Learning Management Systems Mobile Learning 286 The Virtual Classroom 287 Lifelong and Literacy Training Techniques 287 • MANAGING THE NEW WORKFORCE: Diversity Training 288

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Team Training 288 IMPLEMENTING MANAGEMENT DEVELOPMENT PROGRAMS 289 Strategy and Development 289 Managerial On-the-Job Training 289 Off-the-Job Management Training and Development Techniques 290 Leadership Development at GE 292 Talent Management and Mission-Critical Employees: Differential Development Assignments 293 MANAGING ORGANIZATIONAL CHANGE PROGRAMS 294 What to Change 294 Lewin's Change Process 295 Leading Organizational...

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