How To Improve Your Work Situation

552 words - 3 pages

IntroductionThis paper consists of a made up company since I am a full time housewife and does not work. The project name is Service Central Project. The projects business name is Housewives Hotline. The project manager is Lauren Newcomb and the project activity is to develop a better help desk for the company.Housewives Hotline is a telecommunication company that provides help for the full time housewives that feel that they have reached the last line of their nonpaid job. This company has a track life of successful help that it provides to its customers. The Housewives strategy has always and will be to stand out among their competitors by offering the best customer service available in the market. Now that ...view middle of the document...

Unreliable levels of customer service among the office. And the unacceptable delay to get to the customer for handling the customer’s problem along with the insufficient call management systems.The Housewives Hotline’s management and directors has always been devoted to the businesses vision which is to provide the customer with a superior level of service but with the recent increase in the number of customers complaints about the wait time and level of service has been hard to stick to the company’s vision. With the increasing number of complaints growing and the customer service weakening this problem must be addressed.We have developed three options to identify and to solve the problem.1.Unify the Help Desk function and replace it with a new Help Desk system.2.Outsource the Help Desk to a professional call center system3.Upgrade the existing regional Help Desk by providing a new process and system.The people that would be involved with the project is the customers, staff, market and the operations. The risk that would be involved with this project is that the technology may fall short of expected performance. The client service records are inaccurate or invalid. Also the central Help Desk is unable to process the volume of calls or the service that is being provided may fail to deliver to the customers.ConclusionWith this project first being noticed of the problem that is going on in the company and identifying ways to improve the situation that the company is facing will take some steps before it is fully solved.ReferencesMPMM Professional Software (2008) Method 1 2 3 Empowering Managers to Succeed.

Other Papers Like How to Improve Your Work Situation

8ways to Reclaim Focus on Your Work

1397 words - 6 pages 8 Ways to Reclaim Your Focus at Work [pic] Who would have thought that one of the greatest struggles of the early 21st century would be something so seemingly simple? I’m talking about focus – the ability to train our attention on a single task for a sustained period of time, and get it done.   We multitask at work – flitting between 12 browser tabs, chatting on IM, taking phone calls, processing our inboxes. We multi-task in the car

How to Improve Fresh Goods on Time Delivery to Outlets

3072 words - 13 pages inbound versus manpower planning” 1.5 Purpose of Study The purpose of the research is to examine how to anticipate volume growth with better forecasting and recommend solution to improve overall warehouse UPMH. 2. Related work This section will examine with what others have research on the topic of anticipating volume growth and improving staff productivity (UPMH). 2.1 Journal or Article related to volume growth and staff productivity The

How to Influence Your Friends

1542 words - 7 pages the desire on the job and look forward to getting it (job). The book also makes people have a perception on how possible it is to get jobs of their (individual) desires. It also stresses on the value of improving a specific job opportunity once one is under an employment. Carnegie suggests how individuals may improve the job and this is through depicting on the current situation that one is experiencing. The situation here works as a guideline

How To Maintain Your Computer

526 words - 3 pages Properly Maintain Your Computer 1 How to Properly Maintain Your Computer Properly Maintain Your Computer 2 With technology on the rise

How to Annoy Your Parents

549 words - 3 pages Essay Brainstorm - How to Annoy Your Parents After you have listed all the things you can think of, you need to see if any of them fit together. I like to circle them in colors, then think of how they are related. bug them after a long day at work wear your mom’s shoes or clothes leave the milk out don’t clean your room leave a mess when you’re done in the kithchen get a tattoo without permission take things without asking leave the toilet seat

How To Breastfeed Your Baby

1100 words - 5 pages HOW TO BREASTFEED YOUR BABY [pic] 1. Position yourself properly It's easiest to get started breastfeeding the first few times if you are sitting up. • Sit up in bed, in a comfortable armchair, or in a rocking chair. • Pillows are a must: Use them behind your back, under your elbow, and on your lap to support the baby. • Use a footstool to bring your knees up or use pillows under your knees if you are sitting up in bed

How to Raise Your Child

546 words - 3 pages How to raise your child Raising a child demands time and effort and being a good parent can be very complicated. There is no wrong or right when raising a child, but there sure are consequences. At home, it is often the parents who are in control and it is of course important what they decide, but what's more important for the child's health and well-being is how they decide it. A child's behavior depends a lot on how it is raised. Do the

How to Save Your Job

737 words - 3 pages projecting your readiness to be CEO and conveying your loyalty and support for the current regime. There is a fine line between an assertive leader and a cocky candidate. A CEO candidate also can do everything right but not get the job because the CEO never intended to promote him or her in the first place. I saw this happen when I was asked to coach one CFO for the top job. The CEO had told the CFO that he would become the new chief executive if

How to Secure Your Systems

1690 words - 7 pages How to Secure Your Systems Networking Security Fundamentals CIS 333 July 28, 2012 How to Secure Your Systems When we think about technology we think of all the capabilities it gives us and also the headaches it brings. In today's technological world there are many vulnerabilities to the computer networks that we have. If there is a malicious attacker exposes these vulnerabilities can affect the company in many ways. We know that your

How to Best Improve My Professional Sports Team

789 words - 4 pages How to best improve my professional sports team The offseason should be the most productive time of the year for any team, in any sport. It has proven to make or break teams, time and time again. As a coach of a very successful MLS soccer team, my focus will be centered on improving the following three points; team dynamics, group cohesion, and individual leadership. By optimizing all three of these characteristics I hope to build a much

Imagine Yourself In A Situation Which You Are Encouraged To Inflate Your Expense Accounts

1609 words - 7 pages HC2121 - Comparative Business Ethics & Social Responsibility Assessment Task 1 – Individual Essay . . . . . . . . . . . .. . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . Topic: "Imagine yourself in a situation of being encouraged to inflate your expense account. Do you think your choice would be most affected by your individual moral development or by the cultural values of the organisation for which you work? Explain

Related Essays

How To Improve Nonverbal Communication Essay

744 words - 3 pages communication. People can communicate information in numerous ways; so one needs to pay attention to things like eye contact, gestures, postures, body movements, and tone of voice. By paying closer attention to other people‘s nonverbal behaviors, you will improve your own ability to communicate nonverbally as nonverbal communication can be multi-channeled and ambiguous. As part of the essay, I had to interview three persons on how they are able

Explain How Two Foods Can Improve Your Health

619 words - 3 pages It is safe to say that one thing everyone will do today is to eat some food, food is essential to life. If people do not eat, it can cause all sorts of problems: hunger, weakness and so on. However, it seems that we have much more food, but less nutrition. So it is important for people to understand what kind of food can help to keep body running well every day. This essay will explain how garlic and green tea can improve health. There are

How To Improve The Personnel Selection

1539 words - 7 pages How to Improve the Personnel Selection In slow economic times, employers are aware that an applicant will misrepresent job qualifications in order to secure employment. Employers realize that it is their responsibility to ensure the safety of its employees and reduce any violent occurrences during business hours. It has been established that by implementing tools to improve the personnel selection process, train employees in risk management

How To Improve In Shakespeare's The Tempest

1265 words - 6 pages How to Improve Shakespeare’s Tempest   Mr. William Shakespeare, I am going to get right down to business.  I am writing to you regarding our recent collaboration on The Tempest.  In my opinion I think we need to make a couple of changes.  The first is in regards to Caliban and the second has to do with Prospero.           As I was reading the section of the play where Caliban