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Hotel Escargo, Unit 4 Essay

710 words - 3 pages

RUNNING HEAD: Hotel Escargo

Hotel Escargo
AIU – MGT656

Abstract
This paper will discuss Hotel Escargo’s new processes for check-in and check-out. It will discuss a hotel offering, how it will improve the hotel’s customer satisfaction and have a new process map for the process. It will also contain new control charts demonstrating the new processes for performance.

Hotel Escargo
Introduction
Hotel Escargo is in need of a new process for check-in and check-out. It is also in need of a new process for a hotel offering, which will improve the hotel’s customer satisfaction. In order to demonstrate these new processes a new process map for the process will be necessary. This will show management how these changes will make these processes quicker and easier for the employees to manage, which in turn makes sure the guest get checked-in /out more quickly and efficiently.
New Check-in Process
The new hotel check-in ...view middle of the document...

Once the bellman has escorted them to the room, the process is done.
New Check-out process
The new hotel check-out process starts when the guest’s stay at the hotel is over. The first question is if the on-command check-out is available? If the on-command is available, the guest can pay their bill via that system and leave their room key in their room. Their next step is to call for the bellman to get their baggage and to arrange for the valet to meet them with their car at pick-up. Then the guest can leave the property and the process is ended for them. If the on-command is not available or the guest chooses not to use the system, their first step is to call for the bellman to get their baggage and to arrange for the valet to meet them with their car at pick-up. Then the guest will proceed to the front desk for check-out, and then leaves the property and the process is ends.
New Hotel Offering
One hotel offering that could use a process map to help streamline the process is to make it more efficient. The first step is when the guest calls the front desk for the room service. The first question is whether the order is for right away or for a future order. If the order is for a certain time, the front desk places the order with the specific timeframe and charges it to the room. If the order is for right away, the front desk places the order and charges it to the room. The next step for both instances is that the kitchen will prepare the food and then inform the front desk the food is ready. Next room service will deliver the food and then the process is ended.
Conclusion
Hotel Escargo is in need of a new process for check-in and check-out. It is also in need of a new process for a hotel offering, which will improve the hotel’s customer satisfaction. In order to demonstrate these new processes a new process map for the process was necessary. That will showed management how these changes will make these processes quicker and easier for the employees to manage, which in turn makes sure the guest get checked-in /out more quickly and efficiently.

References
Hotel Escargo. Retrieved 19 January 2014 from AIU: https://class.aiuniv.edu/LCMS FileShareCommon/a61/3fe/292/458/47f/2b8/117/27d/a20/bea/e6/MGT656_u1ips1.pdf.

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