1. Why do you want to study the Level 3 Diploma in Leadership and Management?
1. I wish to do the Diploma in Leadership and Management because i wish to move up to the next level of management. This course will enable me to build my leadership capabilities and also develop my leadership skills using my own knowledge. This will give me a wide range of skills from the ability to perform management tasks to team leadership and also network building. The main reason for me is that i can bring my knowledge and experience that i have gained over the years and furthermore develop my skills to a career ...view middle of the document...
I also believe in building a good rapport with fellow colleges which essential to a good outcome under any situation. I also told my staff that if they were unhappy with anything at all the best thing to do is raise there concerns straight away rather than feeling that the working environment was not a sound one.
3. Explain previous experience of good AND bad management.
When i was working in a call centre for a year I quickly made a name for myself i fell straight into the role and started to succeed in my work. This went on for a few months and my manager and I was happy with the level of consistency of progress up until he started handing other colleges work of to me thinking that i had a better chance of closing the deal so to speak. At the beginning it was nothing i was worried about but happy to take on until it started to become to much for me and i started feeling pressure i feel the manager in his role should have handled the situation a lot better. At the beginning i felt my manager was with me for support and at the end i felt has though i was taking advantage of so in short the relationship between my manager and me became a unhealthy one.