Healthcare Role In Communication Essay

1251 words - 6 pages

FINAL PROJECT OVERVIEW-HEALTHCARE ROLES IN COMMUNICATION

BY
RHONA LIVINGSTONE

ONLINE INSTRUCTOR – MRS. BOBBIE WILLIAMS
3/7/11

HEALTHCARE ROLE IN COMMUNICATION

Healthcare communication – Scenario 2 “Vivian”
Introduction:
Communication can be defined as words, whether verbal or nonverbal, that is used to express a thought, feeling or idea. In order for communication to be effective there must be mutual understanding and respect between the sender and receiver of the message.   In healthcare effective communication is a vital role, the healthcare provider should provide quality care to all their patients. Healthcare communication is shaped by many influences ...view middle of the document...

There can be a comfortable seating arrangement for the waiting area, providing comfort to the patients. A television or radio could have been in the office waiting area to help relax the patients as they sit and wait to be called.
Vivian proceeds to then signs in at the front desk and was anticipating speaking
with someone on the urgency of her situation. She began to explain to the assistant at the front desk but was abruptly told to take a seat, the assistant used a blocking technique, thus to avoid the patient’s emotional disclosure. This is called blocking technique may have shown the unwillingness of the assistant to be assertive during the medical examination (according to du Pre (2006), “nurses are sometimes observed to block complaints or avoid patient’s emotional disclosures. Then the assistant quickly calls a waiting patient to the desk, meanwhile Vivian is in pain and suffers through quietly.
Vivian was finally called back to the examining room I noted that the assistant did not request any type of information or past history on the patients’ health prior to her seeing the doctor nor did he ask any questions about her anything on her past history before beginning his examination with Vivian. Maybe because he was in a hurry when the doctor later walks in, begins to speak quickly and rapidly with closed ended questions such as “When did you start feeling the pain?” “How often do you have the pain?” Does any other part of your body hurt?” Vivian takes note of his taking notes hurriedly as he write the information into her file. The doctor then prescribes pain medication, tells her she may have an ulcer, then proceeds to instruct

HEALTHCARE ROLE IN COMMUNICATION

her to make another appointment for an ultrasound. He then ask “Do you have any questions?”
as he walks out the door. Vivian by now is so overwhelmed then replies “No, I guess that’s it”. , This scenario is an excellent overview of poor communication efforts. For example, closed questions were used without finding the primary concern as to why the patient’s visited in the first place, no room for the patient to express her concerns. The caregiver seemed to be constrained by lack of time, so there was no time to notice distress factors of the patient. The caregiver showed no attentive listening skills thus the patient became overwhelmed her concerns were not addressed. If the caregiver, had taken some more time with the patient he may have provided additional information, in writing, that may have diminished some of the uncertainty for the patient.

Patients perspective
The Patient’s perspective from this experience is so very outstanding to see that the patient was from the...

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