VA Northern Indiana Health Care System
Operation Enduring Freedom (OEF) is part of the Global War on Terror. The US has sent a lot of soldiers to Afghanistan as a result of the events on September 11, 2001. Some of those soldiers sustained injuries and trauma from incidents while in Afghanistan. When those and many other uninjured sol soldiers were returned to the US, and being released from whichever military branch they had been serving, they were then left to figure out what steps to take next, with little or no help. Where do they go to get medical care? What benefits do I get on the outside? Who can I talk to about my benefits? I it would be ...view middle of the document...
Where it might have taken up to a year to get processed through the system and finally receive benefit payments, it is now only taking weeks for most. Veterans now have a person they can talk to that can help them through all the steps from post-deployment to life as close to normal as it can. That person may change throughout the process, depending on location and steps, but the veteran can feel secure in the knowledge that they will have someone to help them no matter what problem arises during the process.
VANIHCS has a broad Mission and Value Statement which focusses on the care and well-being of all veterans’. The following is just one portion of their statement: “To be a patient centered integrated health care organization for veterans providing excellence in health care, research, and education; an organization where people choose to work; an active community partner and a back-up for National emergencies.” ("About this Facility - VA Northern Indiana Health Care System", n.d.)
They have established a patient care program that integrates multiple disciplines into a cohesive outpatient experience. They have gathered multiple provider types together, a primary care provider, dietician, pharmacist, and social worker, and made them available at the same time. By doing this, the patient can get complete health care without having to come back for multiple visits. It also helps to create a level of trust between the patient and the health care team. The Veteran knows that every time they come for a visit, they know exactly who they will see.
Another part of VANIHCS’s Mission and Value Statement talks about the commitment to the quality of care given to the veteran at their facility. They feel that the care that veterans receive should be the best it possibly can. They have a new Director and she has made it one of her goals to improve the standards by which health care is given. The organization has national, regional, and local metrics in place to track and guide various functions to maintain and improve healthcare at Northern Indiana and its satellites. The upper management group is working with departments...