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Healthcare Communication Method During Changes Essay

976 words - 4 pages

Healthcare Communication Method During Changes
HCS/320

Healthcare Communication Method During Changes

I’m NAME and I am working as the administrator for temporary as well as long-term care facilities. At present I am working for Health Bridge Manor that offers temporary rehab facility and long-standing stay for patients. My role as administrator makes me look after the quality of care. I monitor to ensure all needs of the clients are met at the facility. Client satisfaction is one great aim.

There has been recent news as of late. Our Health Bridge manor facility is going to be under new hands. Blair Bridge Health Campus is going to take over ...view middle of the document...

As the new policies will be a bit different in some cases, some of the existing patients will have to go elsewhere. That is why as the administrator I will have to ensure that all the patients feel comfortable with the ongoing process. As I am well aware of the cultural diversity of the patients, I can recruit some employees from respective cultures. This is how the employees will be able to serve patients and visitors of different cultural backgrounds. According to Gardenswartz & Rowe 1998, in times of crisis this strategy can help a lot. Moreover, when there is an increase of patients in the facility, employees of different ethnic backgrounds can easily handle the situation.

Being an administrator I need to devise a plan for the facility so that employees can have effective communication and thereby improve quality and effectiveness. Leadership is the priority skill. All the divisions will have one person assigned who will take the responsibility of grouping staff of his/her team. Regular emails should be sent through the group leader. They will tell others about the meeting that will be headed by me to let all staff familiarize with the upcoming changes. The next two weeks will see lot of changes and so communication will be made laterally as well as vertically to all people in the facility. According to Wilson 1992, this type of bi directional communication helps everyone interact effectively in a large group of people. Members from all the divisions will have interaction this way. In this kind of communication there will be synchronized communication method to spread any news to all necessary. As all the divisions have good leaders here, I can have optimum sharing of information and knowledge. The whole team made up of all the departments will have no problem in handing the communication process. Meanwhile flyers will let staff of every level know what is going to happen and at what time and day. So everyone will be aware of the...

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