Communication and Supportive Skills
For Care Work
This assignment will describe the different types of interpersonal interaction and communication in care settings. It will also explain some of the factors that can restrict or encourage communication. Included will be explanations of which verbal and non-verbal communication affect the communication cycle.
Interpersonal interaction is how information is communicated between people. In a care setting there are many ways this can be done. Undoubtabley the main method of communication used is that of the spoken language, which is based on words, that are pronounced by one person and ...view middle of the document...
Meaning others can experience different messages from the same stance. This includes a person’s facial expressions, muscle tone and body posture which show how they feel. Body language is the main type of communication in mime, drama and dance. It is also extremely important in care settings. This is because it allows people to convey how they feel who may not be able to or find it hard to communicate their feelings otherwise.
Music is an effective and powerful form of communication for expressing emotion and mood. Often music can effect a person’s state of mind. I.e. if someone is listening to sad music it may cause him or her to feel sad also.
There are many different factors present in care settings that can have positive and negative effects on communication creating a problem or making it easier to get a point across. There are three main barriers that can prevent communication, these are:
← If a person cannot receive a message i.e. they can’t see or hear it. This could be due to disabilities or the environment. Visual or hearing disabilities create a barrier to receiving any message conveyed through signs, symbols, pictures, sound, music etc. for example if a nurse is attempting to speak to a client who is deaf. Environmental problems could be noise, lighting or speaking from too far away or the people around. These problems could cause distraction or a person may not want to disclose certain information due to lack of privacy.
← If a person cannot make valid sense of a message i.e. differences in concepts. This could be due to the use of different languages or physical/intellectual disabilities. Differences in languages, terms and slang can prevent someone from receiving a message. For example if a social worker and ward from two different regions of the same country are having a conversation they may not recognise some of the words the other said. Disabilities, which cause difficulties with language, learning or memory, form a barrier to certain types of communication. A person may not know the meaning of some words, images or sounds that are heard or seen.
← If a person misunderstands the message i.e. people interpret messages in different ways. This could be due to cultural influences, stereotyping, social status, pressures and varied personalities. People who have unlike cultural backgrounds have varied viewpoints and perceptions. In enclosed groups they may have typical expressions and mannerisms only understood by people in the group. For example if a family have a shared private joke, others outside the family may take it the wrong way or just not understand it at all. An individual’s own problems and pressures may simply withdraw them from wanting to know, learn or understand about others. This often occurs to social workers that are so wrapped up in their own problems they are not interested in anyone else’s difficulties.
Physical, emotional and social factors affect how well individuals communicate with each other....