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Health And Social Care 301

2337 words - 10 pages

Unit 301 Principles of Communication in adult social care settings.

1.1
Identify the different reasons people communicate:
Communication is the giving and receiving of information by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships; to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions.
Communication in adult social care settings is important to help build and maintain a high standard of relationship ...view middle of the document...

Good communication skills help build a good foundation for relationships.
2.1
Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well.
2.2
There are many factors to consider when promoting effective communication, if communicating verbally: Vocabulary, words used and different language, speed of speech, tone of voice, and pitch are all factors. The environment will also be a factor; if the surrounding area is too noisy then communication will be difficult. Ideally the surroundings need to be quiet, familiar, uncrowded and comfortable. Disabilities such as hearing loss, impaired vision, mobility problems or speech impairment are all factors that will need to be considered. Should the individual be affected in any of these ways then an appropriate way of communicating should have already been found. Other factors to consider are the individual’s cultural beliefs, values, needs and preferences. If the individual uses any communication tools then this will be addressed and provided before beginning communication to ensure there is no confusion.

2.3
There are two different types of communication, Verbal communication and Non Verbal communication. Nonverbal communication is a broad term used to describe any method of transferring information without words.
Non-verbal communication includes written words, lip reading, facial expressions, eye contact, touch, physical gestures, body language, behaviour, flash cards, gestures, sign language, Makaton (a developing language that uses speech, signs and symbols to help people with learning difficulties.)
Verbal communication: vocabulary, words and different language, tone, pitch, speed of speech.
Communication styles are also important to help convey your message. These can be assertive, passive, passive aggressive and aggressive. Each different style can express the message in completely different way depending on which style is used.
2.4
It is important to respond to an individual’s reaction when communicating so that you can provide an appropriate response, to promote empathy and shared understanding, to avoid the individual becoming more distressed, frustrated or frightened. By observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many other feeling either positive or negative will be apparent. This tells you if everything is ok with the service you are providing, with the individual in general or if there might be a problem. Body language that they present is a very good way of seeing how an individual is responding when they cannot express themselves. They may display...

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