Hardware Store Case Analysis

845 words - 4 pages

I agree with Fred’s decision to use a thrid party vendor to conduct the training for the hardware store. Training activities need to be aligned with the organization’s strategy to be effective (Blanchard & Thacker, 2010). Persons of leadership should determine the strategy but they should not rule out the input that could be beneficial from lower level employees. The management team met and discussed its strategic response and determined that the hardware store would focus on particular items and make personalized service the cornerstone of its effort (Blanchard & Thacker, 2010). Now that the target training areas are identified you can determine who will be doing the training and using ...view middle of the document...

Once Fred has conducted all the research for the pre training he can than decide what avenue to take to conduct the training. Typically training comes from a trigger in the company. Note that the trigger for doing a needs analysis occurs when actual organizational performance (AOP) is less than expected organizational performance (EOP) (Blanchard & Thacker, 2010). The trigger in this case was not being able to compete with Home Depot. As new, larger chains such as Home Depot come to the area, the owner is concerned about losing many of his customers because he cannot compete on the basis of price (Blanchard & Thacker, 2010). It is advised that Fred idenitfies all the areas that employees would need training in. Once he does that he would select the training method that would be the best option for employees, that would be the most cost effective and as a whole for the betterment of the entire company.

Fred decided to go with a vendor that said, “Customer satisfaction guaranteed on our customer satisfaction training for sales clerks. Three-day workshop, $25,000. Maximum participants 25 to allow for individual help.” Fred liked the third one because it provided personalized training (Blanchard & Thacker, 2010). This vendor set itself apart from the others because they offered to provide actual work simulations for each of the trainees and they would tailor the simulations to reflect the hardware store. This shows you that Fred cared about the employees and the company and he wanted to ensure that the...

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