This website uses cookies to ensure you have the best experience. Learn more

Hank Colb Case (Quality Control) Essay

2099 words - 9 pages

Hank Kolb Case:
Quality Control

Product & Operations Management (346), Section 2, December 1, 2010
Professor: Bud Roychoudhury

INDEX:


* Introduction………………………………………………………………………………………………….….. Page 2

* Definition of Problem……………………………………………………………………………………….. Page 2

* SWOT analysis…………………………………………………………………………………… Page 2-6

* Root Problem………………………………………………………………………………………… Page 6

* Alternative solutions …………………………………………………………………………………….. Page 6-8

* Solution Suggestion………………………………………………………………………………………….. Page 8

* Conclusion………………………………………………………………………………………………………… Page 9








...view middle of the document...

The case states that Greasex was rushed to the market to beat competitors. This means that the Greasex name has become a recognized brand name which gives it a competitive advantage over the competitors. Another strength is the cutting-edge design of the Greasex can distinguishes it from any other, which will help the consumer to see how easy it is to use over the competitors design.
Weaknesses are internal forces that could serve as a barrier to maintain or achieve a competitive advantage. Weaknesses should be truthful so that they may be overcome as quickly as possible. We also isolated several weaknesses with our SWOT analysis. The first one is the lack of the importance of a “quality attitude” within your business. The enthusiasm is great, as previously mentioned, but it seems “quality of product” is not a priority among the employees. This becomes even more apparent with the absence of formal training for the operator of the filling equipment, coupled with no quality standard or manual for reference. Poor equipment is partially to blame for the lack of quality, with numerous work orders, and no preventative maintenance, the machine is almost guaranteed to produce a product with a different problem every time. This is emphasized by the nonstandard downtime statistic of 15% of actual run time. Insufficiently finished components, such as the plastic nozzle used on the Greasex can, also contribute to poor overall quality by ignoring the burr which prevents the nozzle from fitting properly. Lack of testing for the effects of the new contoured can on filling pressure is a likely candidate for quality issues. The overall disregard for quality comes down to the importance placed on gaining an increased market share instead of safety and quality. This is shown by the bypass of rework for cases of cans found to have unacceptably high pressures, in order to meet production quotas. Promotions based on production numbers will inherently place a higher emphasis on quantity than quality within a business, as made apparent by the foreman’s neglect for rework.
The opportunities of a company are any favorable situation, whether it be now or in the future, that are in the external environment. Opportunities typically involve possibilities to leverage your existing strengths to exploit new openings provided by the market. With all the weaknesses within the case, there are equal opportunities for improvement within the Greasex line. The first opportunity that this company has is growing technology developments that open prospects for products like Greasex and render other products obsolete. This is an important opportunity for a company to assess because new technology is developing continuously. Greasex could be surpassed by a competitor with a new form of degreasing technology if technology isn’t always being addressed. Another opportunity that the Greasex line could take advantage of is to partner with another product on the local or global...

Other Papers Like Hank Colb Case (Quality Control)

Hank Kolb Case Essay

954 words - 4 pages efforts. For solutions to be found, Hank, the new director of quality assurance needs to brainstorm with other managers and supervisors. He will have to use the Six-Sigma project method and Design, Measure Analyze, Improve and Control the processes of implementation. In general, it will put a stop to the downward quality-productivity-turnover trend and reduce the cost in terms of money spent. To achieve this, he has to start by talking to the staff

Quality Management Assignment I

1941 words - 8 pages symptoms of the problem. Section-B Case Study Hank Kolb was whistling as he walked towards his office, still feeling a bit like a stranger since he had been hired four weeks before as director of quality assurance. All that week he had been away from the plant at a seminar given for quality managers of manufacturing plants by the corporate training department. He was now looking forward to digging into the quality problems at this industrial

Mgt Work Supplement 10

1181 words - 5 pages quality control test are shown in the table below. On the basis of these observations, determine the normal and standard time for the test, assuming a 23% allowance factor. Observations (minutes) 1 1.5 .6 .5 .6 2 1.8 .4 .4 .8 3 2.0 .7 .6 .7 4 5 1.7 1.5 3.7* .5 .4 .4 .6 .7 Task Element 1 2 3 4 Performance Rating (%) 97 105 86 90 *Disregard—employee is smoking a cigarette (included in personal time). (a) (b) P What is the normal time

Fast Food Nation

2614 words - 11 pages establishing a multi-billion dollar industry today was both a humble and tragic one, and involved the vehicular death of one Hank McDonald who was killed in his truck on his way to work one day. McDonald’s fiancée, Maria del Gray, used the settlement money from McDonald’s death to “start her own restaurant, naming it after the man she had loved, the Burger King himself, Hank McDonald” (Zanello, p. 2). As history has shown, the concept was enormously

Case 3.2 Hanover-Bates Chemical Corporation

1877 words - 8 pages organization with a total of forty sales representatives. Each receives a salary, fringe benefits, and commissions of 0.5 percent of their dollar sales volume up to their sales quota. Field sales efforts are extremely important and quality control is critical with supplying the plater with the processed chemicals. These services are provided by the sales representatives of the firm. The northeast district sales manager had recently been

Resources Bus

3566 words - 15 pages applying three (500 words each) operations management theories, tools or models discussed in the lecture/tutorial programme to the data/information provided in the case study. Examples of theories, tools and models that might be applied are: the 4Vs; the transformation model; planning and control; quality; supply chain and distribution strategy; adding value. Please use diagrams if appropriate. Marks will be awarded for the accurate application

Dichloro-Diphenyl-Trichloroethane (Ddt)

1252 words - 6 pages can block male hormones. In South Africa, it has been used for about 60 years and is still being used to control malaria and it has caused damage in babies because of contaminated milk. "Unfortunately the smallest children are exposed to the highest DDT levels; they are also extra sensitive to chemical influence," Kylin says (ScienceDaily 2012). DDT is a man-made chemical; it is an organochlorine insecticide. Its physical properties make DDT a

Religion and Politics in Nigeria, a Case Study of Nigeria's First Repulic

4576 words - 19 pages , forgiveness and the healing of wounds, be they political, family or personal (Hank Eso, 2003:2). Religion and politics has played and continue to play vital roles in the socio-cultural and geographical development of Nigeria as a nation state. The two influences had ramified all facets of Nigeria socio-economic development. So much is attached to these factors that, almost invariably, the intra and interstate polarization along religions and

Quality Management Wordlist

558 words - 3 pages DIMENSIONS OF QUALITY 1. Product Quality a. Functionality – refers to the core features and characteristics of a product b. Reliability – indicator of durability of products c. Usability – customer should be able to use the product easily without the help of experts d. Maintainability – refers to the case with product can be maintained in the original condition e. Efficiency – ratio of output to input f. Portability

Captive Insurance Companies

3109 words - 13 pages (Lloyd’s official website, 2015). 2. Unique characteristics Hank Watkins (2013) state Lloyd’s have some unique characteristics, which shows in the following table 1. This report will choose two of them to make a detail statement. Table 1 Lloyd’s key characteristics 2.1 Lloyd’s is a market, not a company Lloyd's is an insurance market where businesses from all over the world can find insurance for risks in exchange for payment of a premium. The

Impact of Tqm on Indian Pharma Industry-Synopsis

3789 words - 16 pages products to ensure that they met specifications. In the 1940s, during World War II, quality became more STATISTICAL in nature. Statistical sampling techniques were used to evaluate quality and QUALITY CONTROL charts were used to monitor the production process. In the 1960s, with the help of so-called “quality gurus,” the concept took on a broader meaning. Quality began to be viewed as something that encompassed the entire organization, not only the

Related Essays

Hank Kolb Case Study

562 words - 3 pages Hank Kolb Case Operations Management Spring 2016 March 17, 2016 The Case “Hank Kolb, Director of Quality Assurance” is about a production line of an industrial product plant called “Greasex”. After becoming the director, quality assurance, Kolb finds out that the company lacks the commitment to achieve an excellent quality product. Every department had a different method to define quality in where they focus from the design of the materials

Hank Kolb, Director Of Quality Assurance

1266 words - 6 pages people to understand the cost of poor quality and the value of good quality processes as part of this management support. Hank then needs to focus on short run to get things under control. He should start collecting data on why and how the machine breaks down with a minimal staff required to keep the machines running. Once that is done he should work with senior management to verify if this product is a good fit with the companies goals and objectives and perform a make/buy analysis. Last, Hank should focus on the implementing a quality system such as ISO 9000 where they develop policies and processes for purchasing, design, and testing.

Fgdfgsdf Essay

386 words - 2 pages problems. Recommendations Hank should engage senior management to provide visible support for a quality philosophy that will change the attitudes across the company. Then Hank needs to start an awareness campaign that will allow people to understand the cost of poor quality and the value of good quality processes as part of this management support. Hank then needs to focus on short run to get things under control. He should start

Term Paper

967 words - 4 pages would play an important role in his efforts. For solutions to be found, Hank, the new director of quality assurance needs to brainstorm with other managers and supervisors. He will have to use the Six-Sigma project method and Design, Measure Analyze, Improve and Control the processes of implementation. In general, it will put a stop to the downward quality-productivity-turnover trend and reduce the cost in terms of money spent. To achieve this, he