The Hospitality Industry on the Gulf Oil Spill
Lauren M. Paige
Headlines may reflect the oil spills unfortunate affect on the animals and communities surrounding the area but not many headlines reflect the hotel and tourism industries potential costly hit. As the oil industry takes major backlash on the mistakes made, more importantly the ones that make a living on boating or those who are in the restaurant industry are the ones who will feel the biggest decrease in income.
During the peak summer months when the desire for seafood is high and vacationing to the Gulf of Mexico or surrounding communities, this year while be the start of many summer seasons and years of higher priced seafood and decreased travel to such places feeling the pinch. Even those places such as Orlando and places that thrive on their seafood sales to get them through the winter will feel the pinch. Some Mom and Pop ...view middle of the document...
All areas of the hospitality industry are suffering. But the working class such as waiters and waitresses will be confronted with such issues as taking on possibly second or third jobs just to make up the difference in lack of wages. The ones I see that are taking the major hit are those who are in some way related to the funds received by boating for shrimp and fishing. Since I have such love for seafood I certainly relate to the restaurant businesses and how they will suffer during this transition period into limited local resources for seafood.
As a manager or someone in the supervisory role it is our duty to calm fears and anxiety of our employees. Keeping the employees informed about the ongoing changes in the scheduling as well as menu items is something could help them better gauge where they as the employee need to be. Remembering that many of the employees that work under me are parents or have families to support I would try my best to see what I could do to lessen the burden of financial difficulties. Although I might not be able to assist them financially with substitution of loss wages; I would be able to assist them in the avenues in which they can get financial assistance.
As managers in order to keep troublesome times in a more positive atmosphere there are some measures that one can take in order to boost morale and keep the customers coming back. A restaurateur can offer incentive prizes to its staff, such as the one who sells the most of a featured menu item will get a percentage of the volume sold. Letting them know you care or having an open door policy can help keep the lines of communication open. In dealing with patrons offer new and exciting menu items that do not include seafood. 2 for 1 special is another way to get patrons to come into your restaurant. The same could also be applied for hotels and other tourism opportunities. Thinking outside the box is always a good way to make sure that people come back or visit for the first time. No matter what is going on with the world around us, being innovative and thrift savvy can help your business be the one that survives such a time as the Gulf of Mexico oil spill.