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Grading System Essay

1839 words - 8 pages


Survey Questionnaires
Survey of small business in Quezon City to determine satisfaction with government to business services, and business’s priorities for service improvement:


1. What kind of business do you own or manage? Computer Shop
2. How long has you business been operating? 3 years
3. How many employees does your business have? 4
4. How long ago did you first register your business?3 years ago
5. In which Barangay is your business located? Krus na Ligas, QC

2.1 How important are good government services to the success of your business?
...view middle of the document...

Telephone (used? – Yes / No)
Very Dissatisfied 1 2 3 4 5 6 7 8 9 10 Very Satisfied
b. Internet (used? – Yes / No)
Very Dissatisfied 1 2 3 4 5 6 7 8 9 10 Very Satisfied
c. Office Visit (used? – Yes / No)
Very Dissatisfied 1 2 3 4 5 6 7 8 9 10 Very Satisfied
d. Mail (used? – Yes / No)
Very Dissatisfied 1 2 3 4 5 6 7 8 9 10 Very Satisfied
d. FAX (used? – Yes / No)
Very Dissatisfied 1 2 3 4 5 6 7 8 9 10 Very Satisfied

2.8 Did you have to wait in line? ____Yes____ How long? _______60______ minutes
2.9 Were you satisfied with the time it took to complete the service?
Very Dissatisfied 1 2 3 4 5 6 7 8 9 10 Very Satisfied
2.10 Were you asked to pay a bribe to obtain the service? Yes ______No_______
Are you often asked for bribes in obtaining government services to business?
Not always 1 2 3 4 5 6 7 8 9 10 Always
2.11 Did you have to use a fixer to get the service your business needed? Yes _____ No_____
Do you often have to use a fixer to get the government services your business needs?
Not always 1 2 3 4 5 6 7 8 9 10 Always
2.12 Was there a lot of red tape involved in obtaining this service?
Very little 1 2 3 4 5 6 7 8 9 10 A lot
2.13 Did the staff show courtesy and respect to you?
Very little 1 2 3 4 5 6 7 8 9 10 A lot
2.14 Did the staff have a lot of knowledge and competence?
Very little 1 2 3 4 5 6 7 8 9 10 A lot
2.15 Did the staff treat you fairly?
Very little 1 2 3 4 5 6 7 8 9 10 A lot
2.16 Upfront, were you given all the information you needed to complete the service?
Very little 1 2 3 4 5 6 7 8 9 10 A lot
2.17 Did you have to pay a fee for the service? Yes _________ No_________
Was the fee reasonable for the particular service? Not reasonable 1 2 3 4 5 6 7 8 9 10 Reasonable
2.18 Did you receive an official receipt when you paid the official fee or tax? Yes______ No______
How important is it to receive an official receipt when you pay for the service or pay taxes?
Not Important 1 2 3 4 5 6 7 8 9 10 Very Important

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