This website uses cookies to ensure you have the best experience. Learn more

General Hospital Essay

2348 words - 10 pages


Strayer University
Organizational Behavior (Bus 520)
28 November 2011
Discuss the conflict that is occurring at General Hospital.

Conflict is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party (Hellriegel & Slocum, 2011). Conflict occurs daily, whether it happens between two or more individuals or between two competing groups. How a person or group responds to such conflict can make or break an organization. Healthy internal competition can exist, such as teams trying to come up with the next great solution to a problem, but all too often people treat colleagues ...view middle of the document...

The first measure taken by Harding was to computerize and outsource the interpretation of EKG readings. This task had been accomplished by resident Dr. James Boyer, a respected physician with an unblemished record. By doing this, the hospital would save $100,000 in doctor’s salary over the next three years and provide nearly instantaneous results (Hellriegel & Slocum, 2011). Soon after implementation, problems with EKG analysis began to arise, prompting doctors to question the absence of Dr. Boyer and why they were not consulted prior to his termination. Before catching a plane for vacation, Ms. Harding had sent Dr. Boyer a letter relieving him from his duties and informing him to apply for another position within the hospital. This action enraged the physician staff who demanded a meeting with Ms. Harding who just avoided the issue altogether. The physicians, led by Dr. Williams, issued an ultimatum to Ms. Harding that she meet with them or they will admit their patients to other hospitals.
In whole, all the issues among the parties exhibited the traits of Intergroup Conflict. Intergroup conflict results when groups within an organization develop attitudes toward each other founded on distrust, selfishness, and an inability to listen or respect the opposing point of view. The only sense of collaboration, or common agreement, was the good cop-bad cop strategy of Mr. Hammer and Ms. Harding.
Discuss the conflict management styles that are evident in the case.

Upon acknowledgment of the hospital’s financial difficulties, Mr. Hammer attempted the collaborating style for conflict management by pointing out wasteful practices and suggesting doctors adhere to a cost containment program. His efforts fell short due to the physicians’ unwillingness to compromise. Doctors felt and convinced the Board of Trustees that a cost containment program was culturally unfeasible and would impact the hospital’s ability to retain quality doctors. Dr. Williams’ forcing style of conflict management just solidified Mr. Hammer’s perception that doctors do not care about costs associated with running a hospital.
Seeing that collaboration (win-win) or compromise (give-take) styles proved fruitless, Mr. Hammer reverted to a forcing style (win-lose), basically stating his way was the way it was going to be. When using a forcing style, the person in position of authority makes a decision regarding the conflict without regard to how others feel about the situation. In order to enact his point of view, Mr. Hammer tasked COO, Marge Harding, to choose a task physicians perform that can be done at less cost and implement the change. This style would not be best for those who are trying to motivate employees. A leader should seek positive input from his staff and at least listen to their concerns. The forcing style will tend to alienate those who are affected by the decision and make them feel as if their thoughts and feelings are unimportant.

Other Papers Like General Hospital

Conflict Resolution at General Hospital Essay

1621 words - 7 pages Conflict Resolution at General Hospital 1. Discuss the conflict occurring at General Hospital. General Hospital was established in 1968 as a non-profit organization, in order to provide medical assistance for the patients in their area. The hospital was very successful, so in 1981 they expanded their facility from 175 beds to 275 beds, and made some much needed upgrades to their emergency room. General Hospital was very successful with 90

The Crisis Communication Plan of Massachusetts General Hospital

2853 words - 12 pages The Crisis Communication Plan of Massachusetts General Hospital Introduction to the Plan All organizations have possibility of encountering a crisis. When a crisis strikes, an organization could protect he organization’s reputation and unite its employee to realize its mission by effective and timely communication. The key to effective communication in a crisis is proactive preparation. With a specific instruction in hand, employees are

Positioning and Differentiation

1494 words - 6 pages of comprehensive marketing plan. Northwest Hospital and Sinai Hospital of Baltimore have both successfully marketed themselves in the community as exceptional health care providers by providing quality care. The purpose of this paper is to examine the positioning and differentiation strategies used by Northwest Hospital and Howard County General Hospital to market actively their organizations. A well-designed marketing concept provides a

Benefits Of Nhif To The Public

516 words - 3 pages . The corporation also provides comprehensive maternity and CS (Caesarian) package in government hospitals, majority of mission and some private hospitals countrywide. The body has also made it possible for the Kenyan citizens to enjoy such services as dialysis at Ksh 2,500 per session at the following medical facilities:- - Kenyatta National Hospital, Nairobi - Moi Teaching & Referral Hospital, Eldoret - Provincial General Hospital Kisumu

Measuring And Managing Performance At A Hospital

1404 words - 6 pages motivate them at the hospital. This is a way managers can manage performance as the mentor can feed back to managers of any problems staff have. Using a mentor informs staff of how to increase performance at the hospital and they can also help them overcome any problems they have. General performance should increase in staff as the mentor will know how to improve staff performance. In doing this it takes workload off of managers, they can then

Heatlh Care Marketing Analysis Paper

884 words - 4 pages problems with his or her heart and vascular condition. Baylor Heart Hospital is the first hospital dedicated exclusively to heart and vascular health care. This paper will present the background of the organization, describe the four p’s and how they are important to success, examine the marketing relationships with the partnerships, and determine the target market, including demographics and psychographics, and data from the general area in which the

Organizational Analysis

3544 words - 15 pages Organizational analysis Hospital AB and Health Center is a community based acute care general hospital. The hospital is proactive in seeking methods to identify and provide all sources of community benefit and charity care. The mission of the hospital as stated in administrative service manual policy 726 (2005) is “With caring and compassion, we will improve the health and quality of life of the people we service

Cost Allocation

1058 words - 5 pages 2. Food Services The Hospital also has three patient care units: 1. General Medicine 2. OB 3. Surgery Using the following information, we will allocate the costs of these 2 service departments to the 3 patient care units using the: 1. Direct Method 2. Stepdown Method – Maintenance First 3. Stepdown Method – Food Services First 4. Reciprocal Method State College Community Hospital Amount of Cost to be allocated: Maintenance Food Services

Business Research Methos

3560 words - 15 pages -research question hierarchy for Akron Children’s Hospital? 2. What are the advantages/disadvantages of an observation study for this research? 3. What does the brand promise recommendation reveal about what researchers experienced and concluded from their study? 4. If you were designing such an observation study, what would you direct researchers to record/look for/listen for? 5. What ethical issues would surface in hospital studies in general

Purchase Justification

663 words - 3 pages is costing the hospital a lot of revenue as other institutions profit from the patients sent there for scans by Nightingale Hospital’s physicians. The lack of an MRI scanner in the hospital is also causing a backlog at the institution due to the delay that doctors experience awaiting results from patient’s scans. The best MRI scanner for the hospital to purchase would be a Discovery MR750W 3.0T from GE (General Electric). The MR750W comes from

My Personal Philosphy of Nursing

1319 words - 6 pages engagement, airstrikes are authorized to kill terrorists, protect American troops and help Afghans who request support in battles that can changed the military landscape. The idea is to give troops leeway but keep Americans out of daily, open ended combat. In a New York Times article, "General Is Said to Think Afghan Hospital Airstrike Broke U.S. Rules," Eric Schmitt reports that thee American Commander in Afghanistan, General John Campbell, now

Related Essays

General Hospital Essay

671 words - 3 pages Discuss the management conflict styles that are evident in the case. Let’s take a glance at General Hospital with regard to its structure at the time that the respective case at bar presents itself. The details of the case advises that General Hospital was formed in 1968 and was a non profit hospital in the northeast region. It’s not a very large hospital but does find itself in a nominal growth pattern from “175 beds to 275 beds

General Hospital Essay

1779 words - 8 pages Discuss the conflict that is occurring at General Hospital. Conflict is a process in which one party (person or group) perceives that its interests are being opposed or negatively affected by another party (Hellriegel/Slocum, 2011). There are four primary levels of conflict: intrapersonal, interpersonal, intragroup, and intergroup (Hellriegel/Slocum, 2011). Intrapersonal conflict occurs within an individual and usually involves some form of

Community General Hospital Essay

4770 words - 20 pages Community General Hospital Niesha M. Felder June 22, 2014 FINC495 - Assignment #1 1. With a quick observation of Community General Hospital’s financial statements, what can one conclude concerning a: profitability (nonprofit viability), solvency, and cash flow? A.)Profitability – The firm is losing money every year, as evidenced by the growing fund deficit and the two years of financial statements (Stretcher, R. & Michael, T.B

Conflect General Hospital Essay

1228 words - 5 pages CONFLICT RESOLUTION By glancing through the context, it is understood that conflict is defined as a process in which one part perceives that its interests are being opposed or negatively by another party. This document discusses this conflict which is occurring at the General Hospital and looks into the different management styles to address the issues. Here the parties with opposite interests are, one led by the CEO Mike Hammer and the