Fundamentals of Effective Communication in the Workplace 1
Fundamentals of Effective Communication in the Workplace
Intro to Business
February 5th, 2014
Fundamentals of Effective Communication in the Workplace 2
Getting elected to take over another project at work seemed less than exciting when I noticed that the program was not running to the best of its ability. In 2010, I was asked to take over the Demo program, meaning to monitor the inventory that was being issued out to Reps (who than used the inventory to close big deals and/or to gain business). Days into my new duty I noticed that the amount of merchandise being issued out was not being returned and/or lost. Reps were not being held accountable for the devices and there was no way to track how much inventory was being issued to each Rep. I knew this ...view middle of the document...
Accountability. Since the report was approved and has now become a permanent piece of this program, Reps have become more responsible and careful with the inventory they are demonstrating. I am able to determine what they have checked out and how much it is all worth. Also, the devices are only to be checked out 2 weeks at a time. If a Rep should have their devices longer than the allotted time, an email is sent to them as well as the associated director and a freeze is placed on the Rep until the inventory is returned.
Fundamentals of Effective Communication in the Workplace 3
Structure. The report has been effective and has created a sense of structure that is respected by the Reps. The Demo Program has minimized lost inventory and unlike before, there are always devices that are ready to be checked out. Reps have been more cautious with the amount of inventory they have in their possession at a single time. Everyone has had an open mind to this improved system and respects the program as it reduces the stress of the where-is-it and creates a solid to-the-point guideline.
Success. The Demo program and the newly improved system and report have proven to be extremely efficient. Inventory is check in and out properly. Reps and their superiors are notified correctly if demos are past due. Reports are sent out twice a week to all employees in the business channel. The department as a whole understands the program and its liability to the company.
“Don’t communicate to be understood; rather, communicate so as not to be misunderstood (Lund, 2013, Forbes.com).” Creating a report that tracks inventory whereabouts and worth helps everyone stay structured and more successful. The department seems that much more in tune with procedures and respects guidelines. Communicating with other employees, whether through reports or emails or one on one meetings creates a sense of importance and responsibility and with the precise information is extremely effective.