Fostering The Work Motivation Of Individuals And Teams

1523 words - 7 pages

'Then you should say what you mean,' the March Hare went on. 'I do,' Alice hastily replied; 'at least—at least I mean what I say—that's the same thing, you know.' 'Not the same thing a bit!' said the Hatter. 'You might just as well say that "I see what I eat" is the same thing as "I eat what I see"!'
Alice's Adventures in Wonderland by Lewis Carroll
What does it mean to communicate effectively?
Communication is a transaction between two or more people, with all participants having an active role in the process. A speaker transmits a message and must ensure that the message is delivered clearly. A listener takes delivery of the message and must be an active listener. Effective ...view middle of the document...

g., to be motivated to carry out a task). If there is a concern with the effectiveness of the mentor-mentee communication, it is important to reiterate the message and determine if the message was sent and received.
How can you use nonverbal communication?
With practice, the speaker sending the message can pick up visual clues (nonverbal feedback) about how the message is being received and then modify or rephrase the message to make it more understandable or acceptable.
What are the most important skills for becoming an effective communicator?
The ability to understand the situation, the message, the listener, and the quality of the communication.
The ability to frame a message clearly, concisely, and directly.
The ability to ask or tell someone to do something without evoking negative emotions on either side.
The capacity to listen actively.
The ability to be attentive and observant.
The confidence to be sure of the message and convincing in relaying it.
Why is listening such an important skill in effective communication?
Listening is critical because it provides direction. It helps to form good relationships and to encourage more open communication. Active listening helps move this process along.
What can help most in understanding?
Understanding involves developing the ability to perceive, store, and recall the relevant information to reach an understanding of the situation as quickly as possible.
What are the barriers to effective communication?
Both mentors and mentees can foster barriers to communication. Barriers include the following:
The use of imprecise language that could be misunderstood or could distract from the message.
The display of inappropriate body language or the misreading of body language.
Defensiveness or premature assumptions.
Judgments based on cultural differences or interpersonal relationships.
A distracting environment.
Mixed messages.

Barrier: The use of imprecise language that could be misunderstood or could distract from the message. Vague language can complicate a relationship and leave the listener unsure of what message is being conveyed. "Loaded" words can inflame a conversation and inhibit communication. The result of this could be that the listener carries out an activity that was not intended by the speaker or that the listener has the disadvantage of misunderstanding and then feeling defensive or angry.
Solution: Before conveying the message, the speaker should think carefully about the message that he or she wants to send and select the words carefully. During the conversation, the speaker should pay attention to the words he or she is using and to the expressions and body language of the listener. If the listener looks defensive, hostile, puzzled, or confused, the speaker should repeat the message in clearer or more neutral words. On the one hand, it is not particularly useful for the speaker to ask, "Do you understand?" or "Did you get it?" The listener may feel that saying "No"...

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