The first Pastamania restaurant opened in Singapore on April 1998, it has since expanded across the island and into neighbouring countries and regions.
The façade of the restaurant is wide open, lacking the barriers that direct customer traffic, unlike other restaurants in the mall. In fact, the old-time feel coupled with the warm, cosy ambience is reminiscent of Italian mob pasta eateries sans the mobsters.
Or it could just be me.
The restaurant hoists a selection of themed colours; red, orange, black and white. These carry through throughout the entire restaurant, from the diamond tiled floor, to the orange stippled wall, to the black dropdown over the ...view middle of the document...
The garlic bread, despite noticing that they just re-toast frozen, pre-prepared slices, was very fresh tasting and well-presented. Crispy just at the edges and springy everywhere else, the first dish made for a great start on my meal.
My meatball fusilli arrives. When the server was delivering the main courses of my friends and I, he did not put it down in front of them, let alone extend his arm to bring it closer to whomever raised their hands, instead, he just set it down on the table, expecting us to pass it along; disappointing. However the food is pleasantly hot and I add flakes of cheese and paprika from the condiments stand (Every table has one, eliminating the need to request from staff). The food tastes great; the garnish a fresh green and the meatballs, bouncy and moist. The sauce was strong but looks-wise, a little too runny. I poke at a fusilli and take a bite; it has firmness to it that more than anything else, comes from having been pre-made, which is understandable given that the restaurant prides itself on fast service. At this point, I’m still waiting for my soup.
With irritation, I request again. The manager this time (Li-An) came on the scene and personally delivered the soup. Her disposition was patient, apologetic and basically very customer-centred.
Apart from the aforementioned minor setback, my experience at Pastamania @ Tampines mall was slightly above average, a huge part due to the server personalities of my servers as well as the ambience and speed of my pasta, which was most important of all.
The meal cost me $13.80 in total, a good price all in all, considering the speed of service and quality of food.
1) Overflow of queue/Queue designation
Having gone during the dinner period, the restaurant was crowded and the food order queue had extended beyond the confines of the restaurant, out into the walkway and across the length of the entrance. This formed a screen and served as an irritant for me and I’m sure for others who want to enter as well.
* The Japanese have a very good system in place that I feel could be quite effective here in Singapore as well, if...