| 2013 |
| IE 690
Ghalib Anas Khashoggi
Applying kpi technique for ganache |
Final Project |
Ghalib Anas Khashoggi
Dr. Ehsan Ulhaque
Table of Contents
About Ganache 2
List of Products 2
Quality Control 2
Performance Measurement 3
Key Performance Indicator (KPI) 3
How Can Ganache Benefit From KPI Technique 3
1) Financial KPIs 4
2) Manufacturing KPIs 5
3) Customer Satisfaction 6
Performance Dashboards 6
Key Performance Indicators for Supporting Decision Making Process in Make-to-Order Manufacturing 8
Useful Key Performance Indicators for Maintenance 9
Investigation of how to implement successful ...view middle of the document...
We also offer a gourmet line of food and kitchenware products including coffees, teas, and jams, coffee presses, and accessories also decorate the store.
List of Products
* Bakery | * Books | * Coffee & Tea | * Nuts |
* Beans & Spices | * Candy | * Date | * Accessories |
Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QC is similar to, but not identical with, quality assurance (QA). QA is defined as a procedure or set of procedures intended to ensure that a product or service under development (before work is complete, as opposed to afterwards) meets specified requirements.
Performance measures are recognized as an important element of all Total Quality Management programs. Managers and supervisors directing the efforts of an organization or a group have a responsibility to know how, when, and where to institute a wide range of changes. These changes cannot be sensibly implemented without knowledge of the appropriate information upon which they are based.
Performance measures quantitatively tell us something important about our products, services, and
the processes that produce them. They are a tool to help us understand, manage, and improve what
our organizations do. Performance measures let us know:
* how well we are doing
* if we are meeting our goals
* if our customers are satisfied
* if our processes are in statistical control
* if and where improvements are necessary.
They provide us with the information necessary to make intelligent decisions about what we do.
Most performance measures can be grouped into one of the following six general categories. However, certain organizations may develop their own categories as appropriate depending on the organization's mission:
1. Effectiveness: A process characteristic indicating the degree to which the process output (work product) conforms to requirements.(Are we doing the right things?)
2. Efficiency: A process characteristic indicating the degree to which the process produces the required output at minimum resource cost. (Are we doing things right?)
3. Quality: The degree to which a product or service meets customer requirements and expectations.
4. Timeliness: Measures whether a unit of work was done correctly and on time. Criteria must be established to define what constitutes timeliness for a given unit of work. The criterion is usually based on customer requirements.
5. Productivity: The value added by the process divided by the value of the labor and capital consumed.
6. Safety: Measures the overall health of the organization and the working environment of its employees.
Key Performance Indicator (KPI)
Key Performance Indicators ("KPI"), one of the most useful tools for performance...