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Fed Workplace Essay

548 words - 3 pages

Fundamentals of Effective Communication in the Workplace
Nelson Johnson
Adrienne Garabedian
Introduction to Business/ Bus 100
May 11, 2015

Fundamentals of Effective Communication in the Workplace

Abstract

Effective communication is a very important key in a business environment. There have been many times throughout my work experience that this has been a proven fact. I want to elaborate on one of my work experiences in particular and how effective communication was very important.

In 2013 I was a Claims Customer Service Representative for a company called Vangent. At Vangent we received inbound calls from Medicare beneficiaries about their Medicare insurance and healthcare claims that had been filed for services rendered to them by their physicians. The calls would be from different people of all races, ...view middle of the document...

” (Williams, 2014, p. 128)

Being that each beneficiary that called most the time had different questions and attitudes I would always listen very carefully to identify what that beneficiary was specifically requesting of me. This in return would allow for me to fully understand what they were calling for so that I could communicate my response in the most effective manner for that beneficiary.

One other key factor that was used to ensure that communication was effective with beneficiaries was to use an active voice verses a passive voice. Sometimes the beneficiaries would be very upset and angry when they called because of an issue they were having with their claims not being paid. “In situations like this an active voice facilitates direct, powerful, concise communication, without being rude to the beneficiary.” (Williams, 2014, p. 130)

Although the beneficiary was angry using an active voice helped me to communicate a solution to their issues that would be most beneficial to them. As I stated earlier, effective communication was one of Vangent’s core values and always proved to diffuse callers who may seem angry with you but are really angry with the situation.

Conclusion
Overall effective communication is always a top priority in any business environment regardless of what company or business you are in. Always remember to make eye contact if you are seeking the attention of your audience. Remembering that body language plays a major role in assuring you getting your point across and last using the correct pronunciation when speaking will help assure your audience that can be at ease with your conversation.

Fundamentals of Effective Communication in the Workplace

REFERENCES

(2014). Analyze Your Audience. In K. M. Williams, Introduction to Business (p. 128). Mason: Cengage Learning.

(2014). Use the Active Voice Whenever Possible. In K. M. Williams, Introduction to Business (p. 130). Mason: Cengage Learning.

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