Fed Workplace Essay

548 words - 3 pages

Fundamentals of Effective Communication in the Workplace
Nelson Johnson
Adrienne Garabedian
Introduction to Business/ Bus 100
May 11, 2015

Fundamentals of Effective Communication in the Workplace


Effective communication is a very important key in a business environment. There have been many times throughout my work experience that this has been a proven fact. I want to elaborate on one of my work experiences in particular and how effective communication was very important.

In 2013 I was a Claims Customer Service Representative for a company called Vangent. At Vangent we received inbound calls from Medicare beneficiaries about their Medicare insurance and healthcare claims that had been filed for services rendered to them by their physicians. The calls would be from different people of all races, ...view middle of the document...

” (Williams, 2014, p. 128)

Being that each beneficiary that called most the time had different questions and attitudes I would always listen very carefully to identify what that beneficiary was specifically requesting of me. This in return would allow for me to fully understand what they were calling for so that I could communicate my response in the most effective manner for that beneficiary.

One other key factor that was used to ensure that communication was effective with beneficiaries was to use an active voice verses a passive voice. Sometimes the beneficiaries would be very upset and angry when they called because of an issue they were having with their claims not being paid. “In situations like this an active voice facilitates direct, powerful, concise communication, without being rude to the beneficiary.” (Williams, 2014, p. 130)

Although the beneficiary was angry using an active voice helped me to communicate a solution to their issues that would be most beneficial to them. As I stated earlier, effective communication was one of Vangent’s core values and always proved to diffuse callers who may seem angry with you but are really angry with the situation.

Overall effective communication is always a top priority in any business environment regardless of what company or business you are in. Always remember to make eye contact if you are seeking the attention of your audience. Remembering that body language plays a major role in assuring you getting your point across and last using the correct pronunciation when speaking will help assure your audience that can be at ease with your conversation.

Fundamentals of Effective Communication in the Workplace


(2014). Analyze Your Audience. In K. M. Williams, Introduction to Business (p. 128). Mason: Cengage Learning.

(2014). Use the Active Voice Whenever Possible. In K. M. Williams, Introduction to Business (p. 130). Mason: Cengage Learning.


Other Papers Like Fed Workplace

Were Have the Women Gone? Essay

939 words - 4 pages Where have the women gone? They are only seen when the sun rises or late at night, and sometimes; never. It is 7 AM in the morning; women have slowly begun streaming down the streets in order to be at their workplace by 8 AM. This is due to the 1 hour walk they are required to do every day solely because of not being able to pay for a bicycle rickshaw. Each year there are over 9 million garments sold to the USA which are mostly produced by

Generations in the Workplace Essay

1691 words - 7 pages values are lacking from today’s workplace? What has changed in the work force? How has the way of doing business drastically changed over the past few decades? To get my answers I looked back at my own career and experiences. The most prominent is the differences between generations that are represented in today’s work place. The advancement of technology and the speed in which it’s implemented has drastically changed how we do business now

The Clinton Administration

4182 words - 17 pages chain reaction of smaller deficits, lower costs of capital, higher investment, increased technology in the workplace, and faster economic growth. As Figure 3 shows, this is a powerful story. There is a clear and inverse relationship between the government deficit (federal, state and local as well) and investment from 1993 onward. [Figure 3 here] At the same time, as Figure 4 shows, there is a clear and consistent decrease in nominal long

Translational Research For Practice And Populations

4271 words - 18 pages moderated through implementation of a number of rules and procedures. The act ought to be rectified since allowing bullying in a nursing environment does not only damage interpersonal relationship in a healthcare facility, but also has devastating effect to the whole group, the patient quality of care, overall financial loss, and give a bad image to the workplace (Quine, 2001). Consistent bullying, affects a nurse physically with chronic health

Administration of Medication

1694 words - 7 pages staff in regards to the running of the home. Health and Safety at Work Act 1974 This act governs the regulation and enforcement of health, safety and welfare in the workplace. It defines the roles and responsibilities of staff, employers, contractors, people who run workplaces and general public. It enabled the birth of governing bodies such as the Health and Safety Executive and Health and Safety Commission. Over time, these have merged and

Eth 125 Wk 8

2224 words - 9 pages age group, especially the elderly. Ageism influences the presence of diversity because those who are affected by ageism within their career may lose their job due to newer, younger, cheaper people coming into the workplace to take over their current position. Which may leave those who are older without proper insurance to take care of their aging bodies which could result in earlier deaths and a lack of diversity in the world. Also when the younger

Jain Iririgation Systems Csr

3008 words - 13 pages 4 Market Place 5 Community Development 5 Environment Sustainability 6 Critical Analysis 7 Analysis of JISL’s CSR initiatives and activities 7 Analysis of CSR activities at Workplace 7 Analysis of CSR activities at Marketplace 7 Analysis of CSR activities at Community 8 Analysis of CSR activities at Environment 8 JISL CSR and its alignment with MDGs & NVGs 9 Recommendations 10 References 10 Agriculture Sector

The Cult of Celebrity

883 words - 4 pages Spears, a woman who used to be the biggest pop star on the planet. The cult of celebrity is intriguing because it feeds on itself. Even as millions of readers and fans sit idly and wonder what exactly these men and women did to become so famous, they ravenously devour the information fed to them on a daily basis by sites like TMZ, supermarket tabloids, or idle workplace gossip. Even individuals who no longer earn their stardom, such as Lindsey

Creating Meaningful Work

1865 words - 8 pages necessarily place the same weighting on different aspects of their employment. In this essay, I will argue that the claim that some work is more meaningful than other work is relative to the fulfilment an individual derives from their work, and therefore also depends on the nature of work that each individual engages in. Employers have the moral responsibility to create just workplace conditions in which workers can realise the meaning in their

How Far Do You Agree That Women Had Made Significant Gains In Their Fight For Equality By 1980?

2207 words - 9 pages against the advancement and equality of women, which posses the figurative million dollar question - How significant have woman’s gains been in their fight for equality by 1980? At the forefront of the argument is the societal ideology of the American people during the era, most of whom were trapped in a traditionalist mind-set, one that required them to disregard generations of social norms, which had been subconsciously spoon-fed to them

The Price Of Incivility

4350 words - 18 pages treated rudely at least once a week—up from a quarter in 1998. The costs chip away at the bottom line. Nearly everybody who experiences workplace incivility responds in a negative way, in some cases overtly retaliating. Employees are less creative when they feel disrespected, and many get fed up and leave. About half deliberately decrease their effort or lower the quality of their work. And incivility damages customer relationships. Our research shows

Related Essays

Work Experience Essay

960 words - 4 pages the workplace, taking a few deep breathes will not only calm the body but also focus the mind. I need to ensure I 'fit in' with everyone so I gain the same respect as everyone else in the workplace. My first impressions were optimistic although a few things didn't go as planned. I travelled by car to make sure I got there on time, and thankfully, I did. A man opened the door, asking who I was and then took me

Absenteeism In Ireland Essay

2592 words - 11 pages Absenteeism in Ireland An analysis and assessment of absenteeism and absence management in Ireland It’s been well known that excessive workplace absenteeism can be quite costly to organisations. Irish Business and Employers Confederation, the biggest employers association in Ireland, conducted a broad study of absenteeism in Irish workplace and found that the total cost of absenteeism in 2002 was astronomical - €1.58 billion (2004

The Debate Over Formula Vs. Breast Milk

904 words - 4 pages need orthodontic work such as braces due to the unique sucking action required with breastfeeding. They also seem to have better overall dental health than formula-fed children. Children who were breastfed need speech therapy less often than those who were bottle-fed. Breastfeeding has also shown to improve brain development. Researchers found that breastfeed children had, on average, IQ test that were seven points higher than formula feed

Child Hunger In America Essay

1230 words - 5 pages a plan (outline) for a presentation on your chosen topic that includes the following: 1. Introduction Americans have a moral responsibility of ensuring that they eradicate child hunger in the country. That will translate to a country where no child goes hungry irrespective of their social, economic or political background. Well-fed children will be able to perform better in school and their relations with their colleagues are always