Faneuil Inc. |
Faneuil Inc. SWOT Analysis |
Faneuil Inc. History
The company was founded in the mid 1980’s as original research, specializing in outbound telephone market research work for the automotive industry. The name Faneuil was adopted in the mid 1990’s as the company’s operations move to Boston, Massachutes and located its headquarters in the historic Faneuil Hall. At that time the focus expanded into new industries and new geographic markets. Faneuil Inc. developed into a diverse international organization, with multi-channel contact centers serving numerous industries in cities throughout the United States and Canada. Our most notable clients during ...view middle of the document...
They know that customer’s will always need road to travel on so by creating the Sunpass Electronic Toll Collection Program, they saw a chance for customer’s to make travel easier and more convenient. They created a device to go through tolls without having to stop and pay out of pocket; you simply purchase a transponder, prepay money and attach it to your windshield and go. This little device has come a long way since the first one invented. They even have one that is the size of a credit card and does not require a battery.
Strength of Faneuil is their commitment to provide excellent customer service to the public. The service that this company offers has been so outstanding that they have been awarded the prestigious JD Powers award 2 years in a row, for best call center in the world and outstanding professionalism. This alone speaks volumes to the kind of customer service they provide. They feel that their people are the core to their success. They cultivate an environment of caring, trust, and growth. They are resourceful and agile. They leverage talent and resources to maintain an organization capable of creating unique solutions. Their passion for excellence inspires their commitment to provide the highest quality of solutions to their clients and employees. They continually create and implement diversified solutions to raise their standards and meet the needs of their employees, clients, and their customers. They pioneer new ideas.
One of the...