Facilities Management Essay

1659 words - 7 pages

11.1 Summarise the characteristics of the roles of management suggested by Mintzberg. Drag and drop the characteristics listed below into the correct management role.
Management Role | Characteristics |
Figurehead |  Manager acts as the representative or symbol of the organization. Examples of this role are attending meetings on behalf of the organization, appearing on ‘platforms’ as a representative of local business. |
| |
Leader | Concerned with interpersonal relationships, what motivates his or her staff and what needs |
Liaison | Emphasizes the network of contacts with others in and outside the organization. |
| Allows the manager to collect useful information. For ...view middle of the document...

Proper Communication
Being able to clearly and succinctly describe what leaders want done is extremely important in leadership. If the message clearly grab by the subordinates they will perform as expected. If leader can’t relate the vision to the team, it may affect attainment of the goals.
Idealised influence
The charisma of the leader, and the respect and admiration of the followers
Commitment
Commitment is a sort of leading by an example. There is no greater motivation than seeing the boss down in the trenches working alongside everyone else, showing that hard work is being done on every level. By proving commitment to the brand and to role, can earn the respect of the team which motivates the entire team.
Listening
Leaders have traditionally been valued for their communication and decision-making skills. Although these are also important skills for the leader, they need to be reinforced by a deep commitment to listening intently to others. Leader seeks to identify the will of a group and helps to clarify that will. He or she listens receptively to what is being said and unsaid. Listening also encompasses hearing one’s own inner voice. Listening, coupled with periods of reflection, is essential to the growth and well-being of the servant leader.
Empathy
The leader strives to understand and empathize with others. People need to be accepted and recognized for their special and unique spirits. One assumes the good intentions of co-workers and colleagues and does not reject them as people, even when one may be forced to refuse to accept certain behaviors or performance. The most successful leaders are those who have become skilled empathetic listeners.

Foresight
The ability to foresee the likely outcome of a situation is hard to define, but easier to identify. One knows foresight when one experiences it. Foresight is a characteristic that enables the servant leader to understand the lessons from the past, the realities of the present, and the likely consequence of a decision for the future. It is also deeply rooted within the intuitive mind. Foresight remains a largely unexplored area in leadership studies, but one most deserving of careful attention.
Individualised consideration
Leaders who listen and give special concern to the growth and developmental needs of the followers.

11.3 Tannenbaum and Schmidt identify three forces that will determine which style of leadership is appropriate in relation to the prevailing situation the organisation may face. Based on your readings of the module text, match each force with their corresponding characteristics. Drag and drop characteristics into the correct management role.

Force | Characteristics |
Forces in the manager. | Each manager will have his or her own combination of personality characteristics, skills and knowledge, values and attitude which predisposes the adoption of one particular style of leadership or another |
Forces in the subordinate |  Subordinates...

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