Exercises: Unit HSC201
Introduction to communication in health, social care or children’s and young people’s settings
Outcome 1.1 Identify the different reasons why people communicate |
Outcome: 1.2 Explain how effective communication affects all aspects of your own work: Literacy – reading/writing 1. Read the following scenario carefully: |
Imagine you are working in Jasmine House, a 38 bed residential facility for older people. You worked on the late shift yesterday: you came into work at 2pm and left at 9.30 pm. The shift was very busy with a new resident being admitted to your care as her Key Worker and, as usual, several residents required help throughout the ...view middle of the document...
4. Write a note for Mrs Jerrold’s daughter when she comes in the next day, to let her know about what has happened with her mother. 5. Compare the differences in records written for different purposes and describe what you have learnt.Remember: Report writing requires you to use a suitable format that is fit for the purpose and contains set information. Pay careful attention to the layout of the document using appropriate headings. Since the report is to be given to other professionals in the workplace it will need to be written in a factual way. Careful attention needs to be given to spelling, punctuation, grammar and sentence construction to ensure that it is accurate. |
Outcome 1.3 Explain why it is important to observe individuals reactions when communicating with them: Look at a person’s facial expression. Much of what you will see will be in the eyes but the eyebrows and mouth also contribute. Notice whether someone is looking at you, or at the floor or at a point over your shoulder. What does lack of eye contact tell you? |
Look at how a person sits. Are they relaxed and comfortable or tense and perched on the edge of the seat? What can posture indicate? |
Observe hands and gestures, what is someone displaying when they are twisting their hands or playing with hair or clothes. |
Case Study – Identifying body language Mrs Morrison is very confused. She has little recognition of time or place and only knows her daughter, who has cared for her over many years. As Mrs Morrison became increasingly frail and began to fall regularly, she finally stopped eating and drinking and her daughter had to arrange for her admission to hospital for assessment.Mrs Morrison is in a large psycho-geriatric ward. Many of the patients are aggressive and disturbed in their behaviour. She is quiet, gentle and confused and has no idea where she is. She does not know anyone and she keeps asking to go home. 1. What would you expect Mrs Morrison’s body language to be? 2. What would you look for in her facial expression? 3. As her support worker, how do you think you might make her feel better?To make Mrs Morrison feel better I would offer if she would like to go in a private room and talk to see what she would like to do to make her more happier, I would also see if she would like to have a cuppa tea and would like to play a board game e.g play a game of chess or Mrs Morrison could teach me how to play back gammon. I would also ask if she would like to go on a day trip. 4. How would you communicate with her? 5. How might you help her daughter? |
Outcome 2.1 Find out an individual’s communication and language needs, wishes and preferences (Culture)
Read the Case Study below which relates to a Bangladeshi woman living in the UK.
‘My main problem is communication. Because of the language problem often I feel dumb and can’t express my positive or negative feeling…I stayed in hospital for two weeks. Two of the nurses...