Hospitals implement programs to secure patient satisfaction, when a patient is seeking
care. However the programs implemented cause other problems that have not been successfully
address to secure that the proper actions are being taken when a patient shows a concern or
problem with their care. In some cases patients that are not in a state, that would allow them to
make an ample analysis of their situation cause harm to the caregivers in question. I plan to
show two sides to the patient care satisfaction reports, the side of the health care professional and
the side of the patient receiving care.
The patient satisfaction reports started to help minimize the unsatisfied patient, receiving
care in hospitals and to help set a higher standard for patient care. However the care management
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patient is asked to describe a caregiver in question, in some cases the patient will describe a
person they have had care for them, regardless of which one they are. This happen frequently
when the patient is not in any condition to even describe what they had for dinner that day.
Another problem that accrues is the situation where a patient is the type of person that is not
happy with anything that happens in a hospital or other institution because they don’t want to be
there or was forced to go. They will have concerns or be unsatisfied requardless of their care.
Even though there are flaws in the way the satisfaction of patients are process hospitals
need to have programs that mandate more structured patient care. There are many programs in
place to regulate proper care. Programs that protect both patient care and caregiver need to be
put together better. Hospitals have to also be concerned with protecting themselves from legal
problems caused by caregivers that so cause harm. Because of this the hospitals have problems
building programs around all parties.
Do to the past problems in health care, programs are needed in place to raise standards to
protect the hospitals and caregivers. Programs should address all parties, not just the patients.
Ethically, doctors and nurses are responsible for the care and safety of a patient but are they
responsible for the patients happiness. If patient happiness is what hospitals expect from
caregivers they should find a way for the patients never to get sick or have illness causing
unhappy events, such as death to accrue.
In conclusion the hospitals need to reevaluate their priority. A patients happiness and
subsequent unnecessary problems for health care professionals or higher standard of care for the
patient, resulting in fewer complaints by patients and their families.