MHA 601 Principles of Health Care Administration
Dr. Tricia Devin
September 16, 2013
There are errors in all ways of life and in all industries and workplaces. Some errors are unavoidable, while many errors are avoidable whether through planning and strategy or better training practices. In the healthcare field, errors can be very simple and not have a big impact, or they could be so significant that they could result in loss of life. As an administrator of a healthcare facility, it is imperative that the procedures, training, and regulations are updated and followed throughout every level of the facility from the maintenance crew, ...view middle of the document...
The third error that could arise involves disciplining of an employee only to receive significant union response (Johnson, 2009, p. 80). When a minor disciplinary action is pursued by management against a union employee, the employee is generally covered by union representation and that can result in the issue becoming complex and costly as well as setting a precedence for all future issues. In order for disciplinary issues to be avoided in the future, management should ensure that all rules, regulations and policies are kept updated and clear so that there are no discrepancies or loop holes.
When a “change is implemented in a work process without considering the role of communities of practice on work performance” (Johnson, 2009, p. 80), this could result in an error. According to Wenger (2011); “Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” If management does not understand the flow of knowledge amongst the staff within a department, then to make changes to the work process without the proper consultation with the staff could create many issues. The staff should be included in the decisions that are being made that will change how they perform their jobs on a regular basis.
Another error that could arise involves employees changing the assigned work assignments based on their own perceptions rather than through management decisions (Johnson, 2009, p. 80). Within departments, many employees may have their own preferences on work assignments, however the manager assigns them with specific logic in mind. To avoid this in the future, communication between management and staff regarding the various work assignments could help make all parties happy.
The rumor mill has been an issue for all ages and within all companies across the board. It only takes one person telling another a piece of information for that news to be spread throughout the whole department. According to Kimmel: “At no other time have rumors represented such an imposing competitor in the marketplace of information exchange. Rumors can tear at the heart and soul of a business and the fight to control them ultimately engages most managers at one time or another.”
“Failing to treat the organization’s dominant logic as an emergent property of the system and, instead, treating it as something that can be imposed on the system” (Johnson, 2009, p. 81), can be seen as an error on the management staff. The organizations mission, vision and objectives need to be a priority of every manager in every department. If the management does not uphold these standards then the staff cannot be expected to follow them.
The idea of one person being the problem (“bad apple”) in a group when really the issue could be a collective effort on the part of the group (Johnson, 2009, p. 81),...