Employee Satisfaction Essay

611 words - 3 pages

INTRODUCTION
Employee Satisfaction can be defined as how an employee is happy at his work place which can be shown by his loyalty and commitment towards the organization. Job satisfaction is about the feeling of the nature of the job. Employee Satisfaction is very important in an organization because it is what productivity depends on. An organization with more satisfied employees tends to be more effective (Robbins & Judge, 2007). Another major impact that job satisfaction can have is worker’s commitment to the organization and its culture.
Customer satisfaction can be defined as how a customer is happy or agrees to purchase the product and services again, shown by his loyalty and commitment towards the product and services offered by the organization. Customer satisfaction is a mental state which results from the customer’s comparison of a) expectations prior to a purchase with b) performance perceptions after a purchase.
It has been argued that ...view middle of the document...

, 1993). As such, Schneider and Bowen (1985) said that employee job satisfaction is positively related to customers' perceptions of service. This notion suggests that employees who have higher levels of job satisfaction also believe they are able to deliver excellent service (Schlesinger and Zornitsky, 1991). It is also expected that happy or satisfied employees are more inclined to share these positive emotions with customers (Brief and Motowidlo, 1986). This was also consistent with Brown and Lam (2008) who provided the empirical evidences showing the robust relationship between employee job satisfaction and customer satisfaction.

Advantages of Customer Satisfaction
Customer Retention
When customers have an issue with your company or product and they get excellent customer service from satisfied employees, then that creates satisfied customers. Your company is more likely to retain satisfied clients when your staff continually shows the ability to exceed customer expectations. Customer retention is critical in maintaining a steady flow of revenue.
Satisfied employees that are given the resources necessary to do their jobs effectively present an intelligent and proactive image to customers. Your company will develop a reputation as a positive company to do business with, and that kind of information will travel through the marketplace and help you attract new clients.
Profit
The value of your product is based on customer perception. If your customers perceive your product as being valuable, then you can set your pricing accordingly. Part of the perception of value by your clients is the satisfaction and dedication of your employees. Customers see employee satisfaction as a commitment by the company to general quality. That helps to improve the perception of value for your product and can allow you to charge more.

Administrative Costs
When you have a staff of satisfied employees, your customers are taken care of in an efficient and friendly manner. If your customers continually get the same friendly and efficient service each time they contact your company, then customer satisfaction goes up and the cost of administering customer service goes down. The decreased costs of customer service add to the overall profitability of the company.

Other Papers Like Employee Satisfaction

Employee Satisfaction Essay

1165 words - 5 pages Category: infrastructure 10. How satisfied are you with the physical working conditions mentioned below, in the organization A majority of the population i.e. 63% expressed that they were highly satisfied with the drinking water facilities. 36% of the total population expressed that they were satisfied with the drinking water facilities. And 1% of the population had an average opinion regarding the drinking water facilities. A majority

Uae Organization – Etisalat, Employee Motivation and Job Satisfaction

3894 words - 16 pages UAE Organization – Etisalat, Employee Motivation and Job Satisfaction Contents Abstract 3 1.Introductory Background 3 1.1Scope of the Research 4 1.2Research objectives 4 1.3About Etisalat 5 2.Literature Review 5 2.1Understanding the Concept of Motivation 5 2.2Job Performance and Satisfaction 6 2.3Theory of Motivation – Maslow’s Hierarchy of Need 7 3. Research Methodology 8 3.1 Research Philosophy 8 3.2 Research Approach 8 3.3

The Effects of Employee Satisfaction on Productivity, Performance, Customer Satisfaction and the Organization Financial Performance

1958 words - 8 pages Executive Summary According to modern scientific management theories, Employee satisfaction, Productivity, Performance, Customer satisfaction and the organization financial performance are interlinked. Any changes caused to any one of the above parameters may have strong impacts upon other parameters. Even though an organization may have lot of resources, human resources or the employees seem to be the most vital one because of the necessity of

Employee Satisfaction And Productivity In Relation To Emotions, Attitude And Behaviors

1270 words - 6 pages When talking about satisfaction and productivity, the most popular question discussed is "Are satisfied workers more productive than dissatisfied workers?" Evidence has concluded productivity is more likely to lead to satisfaction rather than being satisfied leading to productivity. An employee will get more satisfaction being productive. Creating a work environment that helps employees feel more productive results in employee

Student

2149 words - 9 pages Effects of employee’s satisfaction and commitment Name Institution Professor Date Abstract Employee commitment is an active way of improving the

Human Capital

652 words - 3 pages In today’s business environment, research reveals that meaningfully and sportively engaging employees drives business success. It is important for successful organizations to implement and promote a variety of policies and programs increasing employee satisfaction via motivation and engagement. To ensure success, it is critical to reinforce these policies throughout every level of management structure. Human capital is a vital corporate asset

Job Satifaction in the Workplace

2135 words - 9 pages Job Satisfaction in the Workplace Jonathan Salter Thomas Jefferson University MGMT 304: Management and Organizational Theory in Health Services Organizations Facilitator: Maryann Hughes 2015 Abstract A broad definition of Job Satisfaction is a positive feeling about a job resulting from evaluating its characteristics. Satisfaction often plays a significant role in job performance, overall behavior, customer service and employee turnover. Job

Job Satisfaction of Female Workers in Garments Industry

855 words - 4 pages Job Satisfaction Survey Encourage an effective workforce with job satisfaction surveys. Support a happy, productive workplace by using surveys to ask about employee satisfaction and employee engagement. Do your employees feel their work is meaningful and their objectives clear? What motivates them to do their best work? Job satisfaction surveys help you make a meaningful connection between employees’ criteria for job satisfaction and your

Job Satisfaction

2817 words - 12 pages ). iv. Relationship with supervisor. v. Interaction and work relationship with coworkers. * DETERMINANTS OF JOB SATISFACTION Job satisfaction or Employee Satisfaction (also referred to as morale) is one of the most widely used variables in organizational behavior. It is an employee's attitudinal response to his or her organization. As an attitude, job satisfaction is summarized in the evaluative component and composed of cognitive

Job Satisfaction

1083 words - 5 pages Given the recent findings which indicate that job satisfaction is largely genetically determined, why should managers care about employee job satisfaction? Please, discuss. The role of employee job satisfaction in the overall performance of the firm is factually very important. Indeed, in the case of job dissatisfaction, employees tend to be more focused on the negative aspects of their work rather than on achieving their objectives, so they

Factors in a Company

2333 words - 10 pages Factors in a Company: How Job Satisfaction, Organizational Commitment, and Individual Employee Performance Affect Production. Abstract The purpose of this research paper is to describe how much positive job satisfaction (JS), organizational commitment (OC), and employee performance (EP) affect production within a company. Ten employees, both in the human resources field and sales field, were surveyed to determine if theses variables really

Related Essays

Employee Satisfaction Essay

312 words - 2 pages Employee Satisfaction level can be evaluated using the following questionnaire: Q1. Since how many years have you been working with XYZ Organization? a. 0-2 Years b. 2-4 Years c. More than 4 Years Q2. How is the working Environment? a. Participative b. Autonomy c. Whimsical d. Red Tapism Q3. Do you think Your work is according to your qualification and skills? a. Yes b. No Q4. Are you satisfied with the top Management? a. Yes b

Improving Employee Job Satisfaction Essay

2079 words - 9 pages Today businesses believe that the sustaining of performance and competitive advantage to becoming a great organization. As an organization’s success depends on their employees’ performance, the value of specific individual employee has played an important role within an organization to be competitive. At that time, the value of each and individual employee and their satisfaction with their jobs are one of the key factors for an organization and

Herzberg's Employee Satisfaction Essay

6174 words - 25 pages . INTRODUCTION 1.1 Introduction Researchers have given considerable attention to employee job satisfaction because it is closely related to the quality of the employee’s life. Jenner (1994) insisted that increasing the employee’s job satisfaction or morale is an important technique for eliminating absenteeism, reducing turnover, and eventually raising productivity. Barber (1986) found that job dissatisfaction was associated with greater absenteeism and

Employee Satisfaction Of Rama News Print Limited

4578 words - 19 pages A Study On “Employee Satisfaction of Rama News Print Limited” | | | EXECUTIVE SUMMARY The Research Carried Out On The Topic Of Employee Satisfaction At Rama News Print Limited. The Objective Were To Measure Satisfaction Of Employee And Identifying Level Of Satisfaction Among The Employee. Descriptive Research Design Is Used In This Report. The Data Collected From The Both Sources Primary And Secondary The Primary Data Was