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Emotional Intelligence And Health Essay

2756 words - 12 pages

2014
Health and Emotional Intelligence

Ankur Parey 13HS60021 3/5/2014

Table of Contents Introduction ........................................................................................................... 3 Overview of Emotional Intelligence ....................................................................... 3 Behaviors and outcomes ........................................................................................ 4 EQ in healthcare .................................................................................................... 4 Healthcare emotional intelligence ......................................................................... 4 Training implications ...view middle of the document...

It is, to a large degree, about relationships and interactions between providers and patients and among administrators, physicians, nurses and staff. With this realization, healthcare is exploring how we can apply the concept of Emotional Intelligence.

Overview of Emotional Intelligence
In the 1930s, psychological research identified “social intelligence” skills, distinct from traditional intelligence, that impact work performance. By the 1980s, research showed that overall performance was often the result of interpersonal, rather than technical skills. By the 1990s, the term “Emotional Intelligence” was widely discussed in business circles. A definition that includes about two dozen social and emotional abilities linked to successful performance in the workplace. These abilities can be grouped into five core areas: • Self awareness • Self regulation • Self motivation • Social awareness • Social skills Interest in the concept took off with Dan Goleman’s 1995 book “Emotional Intelligence.” Harvard Business Review printed an article on EQ in 1998. It was the most widely read article in its 40-year history. The concept continues to have widespread support in the business world but healthcare has been slow to apply EQ concepts.

Behaviors and outcomes
Efforts to improve quality of care will always begin with research and training on new diagnostic and treatment approaches. There is a growing body of evidence, however, that individual behaviors significantly influence outcomes and warrant more attention. For instance, relatively simple protocols can virtually eliminate certain hospital- acquired infections. Some hospitals, though, adopt these protocols but are unsuccessful. One possible reason could be, “For the process to work, each individual has to make a commitment to perform each step each time, and have the courage to correct their colleague when they see an error has been made.” Success requires staff members who see the value of new procedures, and a culture of communication, collaboration and adaptability. In fact, we are learning that behaviors like empathy and compassion actually impact patient outcomes. For instance, physician empathy improves patient satisfaction and adherence to treatment, and correlates with fewer medical errors. Empathetic physicians are better at managing chronic conditions like diabetes. Higher levels of communication and collaboration mean better outcomes in shock-trauma units. Inappropriate behavior by nurses and physicians is not only disruptive to the work environment but, more importantly, these behaviors can harm patients.

EQ in healthcare
What about the broader concept of EQ? Recent research reveals that EQ might be offered as an explanation for why some practitioners and organizations are better at delivering patient-centered care. EQ has been shown to positively contribute to the physician-patient relationship, increased empathy, teamwork, communication, stress management, organizational...

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