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Emotional Intelligence Essay

2839 words - 12 pages

Psyc305 – Leadership & Motivation

  

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IV. Optimal solution and describe how you would implement it. - 8 -

V. Identify and discuss the weaknesses in the optimal solution you’ve recommended. - 9 -

VI. Brief summative conclusion of the case. - 10 -

                                                                              
BRIEF SUMMARY

Sam Glass is the Product Group Supervisor of the Landon Care Products. Sam hired a young Alex Sander; who is a smart take charge individual with a lots of potential as a Project Manager to “shake things up or make waves” concerning the Landon product team. Part of Alex job description was to launch products within Landon Care Products quickly. Alex was able to successfully launch products quickly even though he had no prior experience with packaging, manufacturing, or sales promotion before landing a career at Landon. His previous position was a senior account executive for toiletries, swimwear, and sports equipment accounts at Barnhill and Cooper Advertising Agency.
Alex has alienated his staff by being pushing, angry and micromanaging his staff. Alex is a very smart person, and as manager, his managerial numbers are impressive; but he has zero people skills and zero emotional intelligence which has negatively impacted the product team.
Landon Care Products was brought by a multibillion-dollar European beauty company named Avant-Garde in 2007. Avant-Garde acquired Landon to rebrand its stale skin care products which was primarily marketed before the purchase of Landon in Western Europe. Additionally, part of the acquisition was to gain market share in the United States, targeting 20 and 30 year old women in the U.S. Avant-Garde has invested 25 million to beat the competing product to the market.
Avant-Garde has mandated the Landon company to implement 360° performance review for all staff and as the case indicates Alex Sander is receiving his today from his boss Sam Glass. The 360° performance review receives input from everyone within the organization. Alex thinks that the 360° performance review is tainted and less than honest. Alex response regarding receiving the performance review is “this process doesn’t really concern me.”
Alex does not get Sam’s point as discussed in their initial meeting to discuss the Alex’s 360° performance review. Alex states either he will stay at Landon on the managerial tract or starts his own business in which he can really have some say.” Alex really doesn’t get it, he goes on to state if he decides to start his business he will master it, spending his waking hours leaning all aspects of the business; however, he mentioned everything but learning his lack of people skills. Sam also states that the 360° performance review is a waste of time and he already knows everything that is in the packet, even though his boss Sam asked Alex to review the performance review for a meeting the next day.
Sam Glass would like to keep Alex at Landon and as a...

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