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Emotional Intelligence Essay

1042 words - 5 pages

Organizational Behavior
Emotions and Leadership: The Role of Emotional Intelligence
George, Jennifer M. Human Relations 53.8 (August 2000): 1027-1055

Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions, moods and feelings play a part in how humans deal with each other on a day to day basis. Ms. George points out that positive moods and emotions can have a positive effect on how we deal with life, and on the flip side how negative moods and emotions can have the ...view middle of the document...

Behavioral Issue: The behavioral issue is how one can use their knowledge of moods and emotions to shape the way they and others react to any given situation. Emotional intelligence in leaders can therefore bring forth the desired results of the organization that they work for. The four different attributes of EI can be used to utilize leaders and those that they lead. Leaders with EI can use the attribute of appraisal and expression of emotion, which “ensures that people are able to effectively communicate with others to meet their needs and accomplish their goals or objectives.” A leader who uses the knowledge of emotion, will understand what determines what a person’s mood might be (such as knowing that delivering bad news will probably bring on a bad mood) and what the consequences of these moods might be (moods may linger for some time increasing negative attitudes and poor results of the sought after goal). A manager with good EI skills can help enhance “cognitive processes and decision making” skills of others. If a leader can predict or imagine what the reaction of someone else could be given two different actions will have the ability to make a decision as to which action to go with to bring out the desired result for his company. A leader who can manage his own feelings may well be able to manage or evoke desired emotions from others (getting his team motivated and excited about a new project) and this can be instrumental in meeting deadlines and the projected goals of his team. In short, emotional intelligence can be very useful to a manager who is trying to be an effective leader.

Opinion: In my opinion I think the article touches on a very interesting subject. I believe the idea of emotional intelligence is integral to one being an effective manager. This article states many instances when the ability to determine and understand your own feelings, emotions and moods as well as that of others can in effect shape the mood and actions of others. “Truly effective leaders are also distinguished by a high degree of emotional intelligence,...

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