What is emotional intelligence?
Emotions inform us about things that are important to us, like the people in our lives, values we hold, needs we may have, or the activities we enjoy. It leads to the motivation, drive, self-control, and passion in our lives – whether at work or at home (Segal, 1997). Emotional Intelligence is having emotional awareness; it refers to the ability to understand our own emotions as well as the emotions of those around us. It involves how we understand our own feelings, have empathy for others, and regulate our emotions to connect with people (DuBrin, 2010). Without it, it would be difficult to build lasting relationships, maintain our families, and succeed ...view middle of the document...
Effective leaders most likely have strengths in multiple areas. The following are key abilities of emotional intelligence that are discussed in Goleman’s book, “Primal Leadership: Realizing the Power of Emotional Intelligence”:
Emotional self-awareness: Reading one’s own emotions and recognizing the impact; using your “gut” instinct to make a decision
Accurate self-assessment: Knowing one’s own strengths and weaknesses
Self-confidence: A sound sense of one’s self-worth and capabilities
Emotional self-control: Keeping disturbing emotions and reactions in control
Transparency: Displaying honesty and integrity; being trustworthy
Adaptability: Flexibility in adapting to change or barriers
Achievement: The drive to improve performance to meet personal standards of excellence
Initiative: Readiness to act or jump quickly on an opportunity
Optimism: Seeing the positive side to things
Empathy: Sensing others’ emotions, understanding their perspective, and taking interest in their concerns
Organizational awareness: Staying up-to-date on current business decisions, activities, and politics
Service: Recognizing and meeting customer, client, employee needs
Inspirational leadership: Motivating others with a captivating vision
Influence: Using different persuasion methods to guide others’ behaviors
Developing others: Strengthening others’ abilities through guidance and feedback
Change catalyst: Initiating and leading change
Conflict management: Resolving disagreements
Building bonds: Growing and maintaining a network of relationships
Teamwork and collaboration: Cooperation and building teams
Personal Competence Social Competence
What I See Self Awareness Social Awareness
What I Do Self Management Relationship Management
What is my emotional intelligence?
Managers with a high EQ cope well with their own emotions and respond appropriately to the emotions of others. Knowing your areas of strength and identifying your areas of weakness will lead to your success as a manager and the success of your organization. To quickly measure your own EQ, answer the following questions:
• Are you aware of the subtleties of your own feelings?
• Do you usually know what other people are feeling, even if they do not say so?
• Does your awareness of what others are going through give you feelings of compassion for them?
• Can you carry on doing the things you want to do under distressing circumstances, so they do not control your life?
• When you are angry, can you still make your needs known in a way that resolves rather than exacerbates the situation?
• Can you hang on to long-term goals and avoid being too impulsive?
• Do you keep trying to achieve what you want, even when it seems impossible and it is tempting to give up?
• Can you use your feelings to help you reach decisions in your life?
For an in-depth test your...