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Effective Communication In Hotels Essay

1181 words - 5 pages

PROJECT- Report
Emmanuel Lodge Effective Communication

The aim of this report is to ascertain the import ants of effective communication in the organization. And address the effectiveness of interpersonal communication within the hotel employer and employee, and how it implicates on customer/guest satisfaction in Immanuel Lodge/hotels
This report article is based on primary data collection: by actually doing interview with the employee of the designated Lodge. Jenifer Taoma is the supervisor assisting the manageress of the lodge. We collect data through interviewing her from the question provided by the lecturer. The methodology of this report is by analyzing the effective ...view middle of the document...

This report is a case- study of a single business under the hospitality industry and the company of interest is the Emmanuel Lodge, a lodge situated in North Goroka, Eastern Highland Province, PNG. The interview was purposely to explore the importance of effective communication to market itself, looking closely at the strategies used and how these are implemented. We also interview to investigate whether the hotel’s present communication efforts are suitably divided between the various departments and the customers/guests.
Effective communication in the organization that makes services offered more than accessible, providing accurate information and assistance in a friendly manner, which would enable the industry to secure a more loyal niche growing clientele that remains not quite touched upon other competitors.
Communication is a major challenge for managers and employees because they are responsible for providing information, which results in efficient and effective performance in organizations.
It creates or exchange of thoughts, ideas, emotions, and understanding between sender(s) and receiver(s). It is essential to building and maintaining relationships in the workplace and the customers/guests.
The most mood of communication used in Emmanuel Lodge is trough verbal communication with the customers/guests. They prepare verbal communication there because the establishment was recently opened with few essential equipment e.g. telephone, email/internet, fax, letters etc. However it is more important to say talking face to face then using other moods of communication, because it can prove effective communication during the conversation so that the people really express the emotion of what they are trying to relay to each other.
Although managers spend most of their time communicating (e.g., sending or receiving information), one cannot assume that meaningful communication occurs in all exchanges (Dunn, 2002).Once a memorandum, letter, fax, or e-mail has been sent, many are inclined to believe that communication has taken place. However, communication does not occur until information and understanding have passed between sender and the intended receiver.
To make oneself understood as intended is an important part of communication which will release the obstacle of communication breakdown. A receiver may hear a sender but still not understand what the sender’s message means. Being constantly engaged in encoding and decoding messages does not ensure that a manager is an expert in communication. Understanding is a personal matter between people, and different people may interpret messages differently. If the idea received is not the one intended, communication has not taken place; the sender has merely spoken or...

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