February 17, 2015
Professor Vrignia DuVall
Communication is the cornerstone of a successful health care facility. Effective communication is about more than just exchanging information; it is also about understanding the emotion behind the information (Robinson, Segal, & Segal, 2014). A facility with leaders who understand the need to communicate with not only their supervisors but also the staff they supervise will prove to be a facility with many successes.
Communication is imperative to efficient functioning in every part of a healthcare organization whether it is the administrative staff, the mid-level ...view middle of the document...
Midweek, normally on Wednesday, email communication would occur for a progress report on what was completed, what needed to be completed and any issues that have arisen. If one manager were feeling overwhelmed, they would request some input or help from one of the other managers. Each Friday a quick end of week meeting would occur to ensure all tasks were completed and to discuss any issues that may have occurred and how they were overcome. The communication was open, and there was trust within the group. From the time, the upper-management changed to this type of structure there was a 25 percent increase in completion of tasks and a noticeable shift in the morale and attitudes of the staff. Each manager felt included in the decision-making process as well as a valuable asset to the team.
Teamwork is an essential part of most corporations or companies in today’s society, and it is not different in health care facilities. In order for teamwork to be effective, communication must be open; each team member must be willing to collaborate to provide the best possible medical care to their patients. In order for communication to be successful, leadership must do as they say they will. If your actions do not align with your words, there is trouble. And it can turn into big trouble if, not corrected swiftly and genuinely (Tardanico, 2014). Trust is a large part of communicating with each other in a team, and if there is no trust, then there is a greater chance of failure within the team. The most successful companies in today’s society are those that pride themselves on making their leadership available to all staff. Susan Tardanico writes in 5 Habits of Highly Effective Communicators, “Show your people that you’re engaged and care about them and their work (2014).” Effective communication is not just speaking but also listening. Step one: talking with staff is a critical part of communicating, but step two: listening to feedback from them may be more important. The downfall of many upper-management personnel is that they are so used to being in a leadership position that they forget that taking other people’s opinions and input into consideration can significantly increase success. Making the...