Effective Communication |
[Your Name]CJA 304January 12, 2015 |
Communication is a process of exchanging thoughts, feelings and ideas using a common system of words, signs, behavior or symbols. It is a two way process where all parties must be able to comprehend what message is being sent otherwise the communication has become ineffective. Communication in a criminal justice organization is very important because without efficient communication many areas would fail to work properly. Those who work in the criminal justice field are faced with daily challenges. Effective communication is one of the biggest obstacles.
The two areas of communication that law enforcement personnel ...view middle of the document...
Police reports are an important type of communication because prosecutors use them when issuing criminal complaints and building cases. The police report and what the investigative team writes down, no matter how insignificant they deemed it, is used throughout the court process.
Listening and hearing are sometimes confused as the same thing. In reality they are different. Listening involves concentrating on what is being said and also on what is not being said. To listen correctly one must listen to the words and comprehend the message that is being sent. Hearing is the first step in the communication process but only occurs when the ears physically pick up sound waves. This step doesn’t not guarantee that someone is listening. To be an effective listener one must be able to follow details and fight distractions. For example, a police officer is faced with distraction every day when patrolling the streets. Although he may be distracted by what is happening around him while taking a complaint he has learned how to focus and actively listen to what is being said to him.
Criminal justice organizations have formal and informal channels of communication. This is the process or the way which information moves from the sender to the receiver. Formal channels usually follow the chain of command providing a specific order in law enforcement agencies. Formal channels help ensure all officers receive the same information. This can be seen when an All-Points Bulletin ( A.P.B.) is issued. It usually comes from a higher level and is leaked down the law enforcement agency so that everyone is on the same page.
Informal channels also known as “the grapevine” are unofficial routes of information in a law enforcement agency. An example of informal channels being used is when time is of the essence. When the formal channel is used it is required that the information go up the chain of command and come back down to the intended recipient. When informal channels are used an officer can cut across lines of authority and responsibility to pass the information onto their peers.
There are five barriers; emotional, physical, semantic, ineffective listening, and listening speed, all which influence effective communication within a criminal justice organization. There are many actions that lead to ineffective communication. Emotional barriers can make it difficult for the sender or receiver because people often use their personal experiences when communicating with others. Past experiences such as being embarrassed or a fear of rejection can keep some people...