Effective communication in a business setting is one of the most important and basic tools available for conducting good business. Its value and potential cannot be underestimated for it is the very reason a salesman is capable of convincing someone into going ahead and going through with a purchase. In the same way, the buyer is capable of negotiating with the seller for a lower price on the item that is being offered for purchase. The numbers and the math are basic and important as well, but it is the communication that can guarantee that everyone is on the same page in the chess game that we refer to as ‘business’. From my own personal experience I can attest to the importance of effective communication at work, not only with clients, but with coworkers and superiors as well. Any project that requires multiple employees focusing on small tasks that make up one large goal requires effective communication in order to produce proper results. Any communication that would be ...view middle of the document...
The reason for this is because every one’s word association is completely different from one another. What one person may see to be a correct
definition of what was requested may be only a small part of what may need to be accomplished in order to complete the task. Arguments and confusion are just two examples of what unclear conversations can produce. This is also a prime reason why it is important to be clear when giving instructions to individuals. As redundant and unnecessary as it may seem, it is crucial that information is clear in order to prevent confusion and to ensure the desired outcome is produced in a timely manner. Issues will always be present in a work environment that is why it is incredibly important to reduce the amount of issues to a minimum by completely avoiding some by providing clarity to the information being given and received. However, if an argument does occur it is important to be diplomatic to resolve the problem in a way that benefits everybody. I have also come to discover that nonverbal communication is an important part of a conversation. Body language can say so much with so little effort. It is always important to produce positive feedback and provide genuine interest in a conversation. Anything less can lead to a misinterpretation of feelings and ideas. It doesn’t sound like are revolutionary idea, but strong eye contact and well thought out participation in a conversation provides someone the feeling of invested interest and relevance. If negative body language such as crossed arms and no eye contact is being portrayed, then people can feel offended and will be less than motivated to complete a task or could lead to hard feelings later on. It is always important to be on the same page with coworkers and supervisors, especially when participating in large projects. I personally have seen the outcome of both poor and strong communication when at work, and the difference was the total
opposite result. Poor communication lead to misunderstandings and arguments which ultimately led to a finished project, but it was turned in late. Good communication produced a great team experience which resulted in a completed project being turned in early to management. Effective communication is key to not only the success of a team oriented project, but as well as the key to a great business.