Effective Communication Essay

980 words - 4 pages

As a social worker, effective communication is significant, because it helps to build a relationship between the social worker and the client.
Social workers communicate with clients as well as other professionals to obtain essential information that is relevant to the client’s needs. They are also responsible for making critical decisions that affects the lives of others and diffusing conflicts. Various types of communication are pertinent to social work. Communication is not only speaking. It also involves listening skills, body language/gestures and being in control of emotions. However, building trust with the client is most important in order to be an effective and successful social ...view middle of the document...

The social worker should know not to judge or threaten the clients, because it will make matters worse. According to Social and Health Services (2011), social workers should also know to keep their voices at a normal tone, regardless of the client(s) tone; if not, the problem could escalate. In addition, the social worker might find it to be necessary to invite a nonbiased person to help mediate and settle the issue at hand. It is vitally important for the social worker to know the correct way to solve disputes in order to avoid negativity.
Verbal communication is a mixture of being positive, carefully and wisely choosing words, modulating voice tone, clarity, and summarizing. The conversation might have the potential for some type of confusion or conflict, but if it is started on a positive note, the atmosphere will be positive and the chance for conflict will lessen. Using words that usually cause others to be defensive should be avoided. An example of this is,” you did not do a good job.” Instead, it could be said like, “you did well, but some adjustments could be made to improve it.” The voice tone is another big part of communication. It has the potential to set the mood. Yelling would create a hostile mood and a soft tone would create a calm mood. The tone can also determine if someone is going to pay attention to what said or not. The voice tone should be adjusted according to what is being said and the point being made. Science Serving Justice (2007). To avoid confusion when speaking, one should speak clearly and be as specific as

possible. It is also good to summarize what was said to ensure others have complete understandings.

Interviewing clients is another important responsibility of a social worker’s job. In order to do this effectively, the social worker has to pay attention to all details by listening carefully. Listening also...

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