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Effective Communication Essay

991 words - 4 pages

Effective Communication
HSC/325
February 6, 2012
Margarett Moore-Payne

Effective Communication
The Dillard’s at Quail Springs Mall communicates is to the level of almost to the bare minimum or nonexistent when it comes to their dock workers. However, the managers and sales associates are a different matter completely. Though I work on the dock I have seen how other people in the company talk because I am third in command of the dock and second in command of repair work. I have some kind of command I have to work more closely with the other managers and salespeople who I have noticed the difference between the three different areas. With this understanding that the communication is ...view middle of the document...

Second, even if you work in a physical office, instantaneous communication regarding quick decisions and memos cannot replace specific communication times where big decisions are discussed and progress reports given. However, when employees are communicating in multiple ways every day, it can be easy to forget to schedule these types of meetings,” (Morley, M. & Demand Media).
Ineffective
With every good thing that has come out of the communication there is always one bad thing that will show up down the road. For Dillard’s at Quail Spring Mall that bad thing would be the people who are on the frontlines. The reason for this is because those people feel that they are underappreciated and overwork. Not only that but also most of those people care about themselves, for this reason they do not listen and only hear what will appease them, cause conflict for others so they can get out of trouble, and they even rather talk to other coworkers rather than answer phones or help customers. However, coworkers are not the only problem on communicating through Dillard’s. According to Small Business by Demand Media technology is one of the ways that destroy communication.
“From constantly overhearing cell phone conversations, to the worker who is constantly emailing or texting you to the incessant "ding" of your office's instant messenger, communication tools that were designed to make you more productive can actually do the opposite. Instant communication can make it harder for workers to deal with one task at a time when their work is constantly being interrupted by comments and questions that relate to other projects or even personal issues. In fact, some employees must make an effort to turn off communication devices while they work to meet deadlines,” (Morley, M. & Demand Media).
Modified-
“With the growing conveniences of modern technology, fewer people are taking the time to talk with people face-to-face, and when they do, it’s in mass...

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