Introduction to Communication
In today’s working industry we are faced with multitude problems that hinder the success of the organisation. A major contributing factor to their failure is poor communication. Communication is defined in numerous ways, but here is one that can be associated within the workplace; “any behaviour – verbal or nonverbal- that is perceived by another,” taken from The Business Communication Handbook by Judith Dwyer or “an exchange of words, feelings, symbols, gestures, etc. that must be understood and responded too” taken from Understanding Human Communication by Ronald Adler. For effective communication it is known that it’s a two-way process of sending the ...view middle of the document...
The receiver decodes the same massage differently from the context which was meant for him to understand however he uses his own perception to come to his own findings. This can also be a barrier to communication.
Miscommunication or interpretations can be referred to as barriers of communication which interferes with the process of communication. Dwyer listed some causes of communication barriers as
“Using inappropriate choice of words, inappropriate channel, inappropriate message, receiver inattention, lack of courtesy by sender or receiver, non verbal communication that does not support the words, different cultural backgrounds, poor layout and presentation, inappropriate timing, and inadequate feedback”.
A classic example of communication barriers present itself at Hypertech Caribbean Ltd, a Point of Sale technology company in Trinidad, which has been in operation for almost 23years and is family run with 19 staff members. Hypertech as a rule offers closer contact with management, less bureaucracy, has a built-in trust factor with established relationships, and provide for hands-on training and early exposure of the next generation to the business. However since the company’s culture is family oriented it can also work as a disadvantage with a lack of diversity, a lack of dissent, open to potential abuse and lack of authority.
Managing Conflict via Communication
Hypertech is currently experiencing poor communication with non-assertiveness within their management regime and this trickle’s down to de-motivated employees who believe their opinions and feelings are not acknowledged. Conflict issues have also arisen between supervisor and management with their employees because they feel that the company is not being honest with them; also the company is plagued with gossip due to lack of information and closed downward and upward communication.
Conflict occurs often with all types of companies around the world. Conflict arises from differences. It transpires whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences look trivial, but when conflicts materialize strong feelings, a deep personal need is at the core of the problem, such as a need to feel safe and secure, a need to feel respected and valued, or a need for greater closeness and intimacy. Resolving conflict conversely is not always negative, it can be positive as well. But once effectively managed can create a ‘win-win’ strategy, develop relationships, foster creativity and innovation dealing with a problem, and encourage trust.
Gretchen Hoover, ‘Maintaining Employee engagement when communicating difficult issues’, Communication World, Nov-Dec, 2005, stated
“Often the people who are most affected are the employees. When left unaddressed, difficult situations can cause employees to feel disempowered. Productivity may decline as they lose faith in their silent leaders and begin speculating about how the...