Case Name: Eagle Manufacturing Company Case Study
I. Major Facts
A. Ted Jones is the supply manager for the Eagle Manufacturing Company. He has been the supply manager for two years.
B. Ted has been struggling with one crisis after another while trying to placate operations, plant maintenance, and seemingly half the management team (and their assistants).
C. Although Ted Jones has a great team of buyers, expediters, and support staff who carry out top notch work, the morale in Ted’s department is low.
1) One of the senior buyer’s in Ted department, Bill Wilson, submitted his resignation. Bill accepted a position at another company where he ...view middle of the document...
1) The Vice President of Operations, Tim Raines, and the Vice President of Marketing, Ron Hankins, were not happy that operations had run out or parts that week.
II. Major Problem
A. There are several problems Eagle Manufacturing Company is facing. The problems include failure to deliver products on time, failure to establish correct delivery dates and lack of morale.
B. Another problem is the quality of products produced by the company.
C. The failure of delivering products on time and the quality of products has affected satisfaction of customers.
D. Effective communications and collaboration between functional divisions of the company and supply management are breaking down or have never existed. This indicates a lack of credibility in the supply function as a value added function in the company.
E. There is evidence that team morale in the supply function is on a downward scale. This is evidenced by the resignation of a senior buyer who is getting better pay.
III. Possible Solutions/Alternatives
A. Ted needs to set up training. They need to be trained on working styles, attitude, quality measurements, etc. A proper training to his department could have eliminated various issues. They should have got training on how to improve attitude, team spirit, quality, performance, services by applying some quality tools like six sigma etc.
B. To overcome the problems Ted should integrate the supply chain management in the organization.
C. The organization should incorporate a best performance process. This process should in the employees, customers, and the shareholders. Eagle Manufacturing should use the metric to measure the process in the organization so as to know the organization performance. The metric should focus on customer requirement and value and also the general activities in the organization. The metrics will help the organization in improving customer satisfaction, employee satisfaction thus increasing the employee morale.
D. Like anything there’s advantages and disadvantages. The disadvantage would be if the company failed to follow any of the solutions mentioned above they will remain in their current position or worse. The advantage would be upward mobility for the organization. The department will then run as flawlessly as possible by improving information transparency and real-time business intelligence.
IV. Choice and Rationale
I would choose solutions/alternative B. The integration of the supply chain management (SMC) in the organization is crucial as it helps in controlling the flow of goods, information and finances. Products are delivered on time through the supply chain management. The supply chain will help the organization integrate all its departments into the system. That is the engineering department, manufacturing department, quality department, information technology, logistic, accounts and other...