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E Banking Essay

2505 words - 11 pages

Non Verbal Communication
Communication without using words called non-verbal communication. In this type of communication there is no use of either words or written message. Here message conveyed through body movements, paralanguage or by facial expressions.
In the words of Thill and Bovee, “Non verbal communication is the process of communicating without words. “
Lesikar and Pettit said that, “Non verbal communication means all communication that occours without words”
Example:
A pounding first on a table means anger
A forefinger and thumb touching to form a circle ‘means OK
V=Victory sign

In short we can say in non-verbal communication we convey message through body movements, ...view middle of the document...

4.Gestures:
A gesture is also a body movement but is a deliberate body movement to convey a specific message. Gestures include movements of the arms, legs, hands and head. Example- By weaving our hands we express ‘good-bye’, by shaking our head from side to side we express ‘we do not know’
5.Personal Appearance:
Personal appearance includes our clothing, our grooming and our consciousness to styles. It projects our self images to others. A person’s social status and attitude expressed through his or her personal appearance.
6.Touching Behavior:
Touching is an effective non-verbal communication tool. Different ‘touch’ bear different meanings, for example….
See all 3 photos
7.Time Language:
There are an old saying, “Time is Money”- in modern business culture time is already important. By using our own attitude towards time we can convey specific massage. For example, in our country sometimes some high officials show their importance by making other people wait for them. We can also demonstrate our eagerness or positive attitude by arriving at time
8.Space and Distance:
Space and distance are also meaningful non-verbal communication technique. Two colleagues of same rank can sit side by side in an office or even can walk keeping hand but a subordinate has to maintain a specific distance from his boss. Thus space end distance between different individuals indicates their position and relationship among them.
9.Silence:
Like other types of non-verbal communication a complete silence also can transmit out inner view of mind. Both positive and negative attitude can be expressed
through silence.
Finally it can be reveled that different types of non-verbal communication are indispensable part of our life.
Good communication skills can help you in both your personal and professional life. While verbal and written communication skills are important, research has shown that nonverbal behaviors make up a large percentage of our daily interpersonal communication. How can you improve your nonverbal communication skills? The following top ten tips for nonverbal communication can help you learn to read the nonverbal signals of other people and enhance your own ability to communicate effectively.
1. Pay Attention to Nonverbal Signals
People can communicate information in numerous ways; so pay attention to things like eye contact, gestures, posture, body movements, and tone of voice. All of these signals can convey important information that isn't put into words. By paying closer attention to other people's unspoken behaviors, you will improve your own ability to communicate nonverbally.
2. Look for Incongruent Behaviors
If someone's words do not match their nonverbal behaviors, you should pay careful attention. For example, someone might tell you they are happy while frowning and staring at the ground. Research has shown that when words fail to match up with nonverbal signals, people tend to ignore what has been said and focus instead on...

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