Drexler’s World Famous Bar-B-Que is a family owned business and was established in 1940.
The restaurant is family run with Mrs. Scott as the influence behind the strong culture of the
organization with values of honesty, hard work, treating people with respect, and her belief in
God. Drexler’s Bar-B-Que is located in an economically disadvantaged Texas neighborhood
and is well known for giving back to the community. They have sponsored soft ball teams,
camp outs for locals, amusement park admissions for locals, and sponsorship of local Boy
Scout troops. In 1994, the restaurant was closed for 6 months to expand. When the business
reopened, business doubled.
Mrs. Scott’s values play a ...view middle of the document...
Applying the systems model to illustrate how Drexler’s Bar-B-Que operates within its
environment includes identifying the systems model. Two main conclusions of systems theory
are: (1) effectiveness criteria (e.g. productivity, quality, adaptiveness) must reflect the entire
input-process-output cycle; and (2) effective criteria must reflect the interrelationships between
the organization and its outside environment. Organizational effectiveness is an allencompassing
concept about how products or service are produced or provided. (John M.
Ivancevich, 2011) Our text goes on further to describe the time dimension model of
effectiveness with criteria being quality. In the short run, the criteria for quality include
productivity, efficiency, and satisfaction.
Productivity reflects the relationship between inputs (e.g. hours of work, effort to cook food, etc.)
and output (e.g. meals cooked). Drexler’s Bar-B-Que increased productivity in the short run to
meet demand of meals ordered.
Efficiency is defined as the ratio of outputs to inputs. (John M. Ivancevich, 2011) The ratios of
benefit to cost or to time are the general forms of these measures. Drexler’s Bar-B-Que seems
to have worked efficiently through the early years only hiring family members and keeping their
restaurant square footage small and maintaining in the same location to establish their
Satisfaction can refer to customer satisfaction as well as employee satisfaction. Measures
include customer complaints, employee attitudes, turnover, absenteeism, tardiness, and
grievances. (John M. Ivancevich,...