Lydina J. Howie
Developing Good Business Sense /BUS 210
William Price Jr.
March 7, 2010
The three companies that I choose for this project are Procter & Gamble, Macy’s, and Red Lobster. I will make notations of how employees do their tasks. I will discuss the main kinds of OMM costs companies have and how does this affect their OMM operations. Also will be discussing how companies design their operating systems to give them a competitive advantage. I will point out the five main sources of operating costs affected by OMM.
The primary goal of the operations manager is creating cheerful and devoted customers. By ...view middle of the document...
Red Lobster is the largest overnight shipper of fresh fish in the restaurant industry. The Darden Restaurants Foundation works to bring to life this spirit of service through our philanthropic support of charitable organizations across the country as well as the volunteer involvement of our 180,000 employees. Employee task includes excellent customer service, Advanced chefs and cookers, and trained servers skills (Red Lobster, 2007)
3. Macy's, Inc., with is one of the nation's largest department store retailers. The company operates 848 department stores in 45 states. Some employee task includes: a Sales Associate-Customer service priority and selling priority, Teamwork oriented with the ability to work in a learning environment, as well as, a strong sense of pride and responsibility for the maintenance of department areas. Sales Manager task includes Drive and exceed sales goals by executing Macy's initiatives Lead the push toward selling through coaching and recognition, Review and utilize reports; implement action plans focusing on deficient areas, Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process (Macys, 2010)
The differences in the operations with P&G, Macy’s, and Red Lobster are the way the employees are organized. For example, Red Lobster is a flexible work team. Their employees assume responsibility for performing the operating tasks necessary to make a part, or all, of a product. The team members jointly assign tasks and decide which employees should perform which tasks as necessary. So, production line employees who were used to being assigned to perform one specific task along the assembly line are now placed in work groups that are given the responsibility for managing all of the operations needed to make a part, or all, of a product. P&G uses Total quality management, as an operations technique aimed to continuously improve their products quality and the reduction time and waste. The idea is to empower employees to find ways to improve their work by sharing their ideas with their managers. Whereas, Macy’s uses a global supply chain management approach with their employees to coordinate the flow of resources, components, and...