Business Communication and Critical Thinking
February 27, 2012
Only seven percent of communication occurs through verbal means. The remaining ninety-three percent consists of non-verbal, written, or behavioral communication. Nonverbal communication involves things like facial expressions, tone of voice, body language, and eye contact. Demonstrative communication is a form of nonverbal communication which includes nonverbal and unwritten communications. Demonstrative communication is often paired with verbal communication to emphasize a statement, or can speak volumes on its own. Demonstrative communication can be ineffective and ...view middle of the document...
Human resource professionals, sales professionals, and trainers must be aware of body language and facial expressions in order to be successful. These professionals can observe the body language and facial expressions that others have when communicating to gain positive or negative feedback and use it to their advantage.
Demonstrative communication is used be all people each day. Hairstyles, clothing, tattoos, symbols, and architecture are all different types of demonstrative communication. Although this type of communication can be positive, it is important to understand that demonstrative communication can be misread. Gestures, appearances, and facial expressions can mean different things to different people. It can be easy for someone to misread a person they do not know for many reasons. Cultural differences are one of the most common causes for misinterpretation. Similar to other forms of communication, demonstrative communication involves listening and responding. Often an individual can learn more from others’ actions than from their words. There are many...