Communication is defined as the process of sending and receiving information, a process by which information is exchanged between individuals through a common system of symbols, speech, signs, writing, or behavior (Merriam-Webster, 2011). Communication can be verbal or nonverbal, written, or visual. According to Paul Endress, 7% of the communication process is words, 38% is voice tone, and 55% is physiology. Therefore, nonverbal communication comprises 93% of communication; it is made up of the following three areas and their subgroups:
o Physical Space
o Clothing and appearance
o Locomotion ("kinesics")
o Facial ...view middle of the document...
” The other person will most likely smile back and agree. Words are only seven percent of the message whereas 93% is nonverbal. If the two conflict, the brain will register the preponderance of the message, which is the nonverbal. In order for a message to be received effectively, the verbal component must coincide with the nonverbal or demonstrative communication. For example, dressing properly, a firm handshake and a friendly demeanor can speak volumes about the kind of person someone is at a job interview. A person can rely on these qualities to reinforce his or her verbal performance (Sutton, 2011). For the receiver, a message can be easily misread or misunderstood. Gestures, appearances, and facial expressions can have different meanings to different people. People can easily misread people they do not know. For example, meeting someone who looks scruffy and assuming that he is lazy. However, later one discovers that he is a brilliant and hard-working artist. Some people might assume that sitting with arms folded means one is defensive. In fact, this can convey feeling cold or simply comfortable. Nonverbal communication should not be solely relied on because there are no hard and fast rules regarding what different gestures and expressions mean (Sutton, 2011). Across cultural lines, one gesture can mean one thing to one cultural group and mean the complete opposite to another. For example, to give someone the thumbs up gesture in America means he has done a good job. If this same gesture were used in Iran, it would mean an obscenity (Endress, 2010).
Listening and Responding
As with verbal communication, demonstrative communication involves listening and responding. Often an individual can learn more from another’s actions than from his words. Many are the instances in which people can listen with their eyes instead of their ears. For example, a close friend walks out of the classroom after a final examination with her head down, shoulders slumped, and a defeated look on her face. One does not need to ask how well she did. It is important for people to use active listening when receiving any type of message. According to Conflict Research...