Decision making and Thinking is a part of our lives like breathing, people don’t stop to analyze why they use this process. People may think that thinking and decision making is a simple process, there are many styles of thinking for every issue people come across in their daily lives. The four different styles of critical thinking are creative, logical, scientific, and persuasive. The different styles of thinking are fit to the different issues and they require thought and analysis to find the best fit. The thinking styles each have a different effect on the issue, so one will need to think about this as another variable. People use the thinking styles to remember, and perceive ...view middle of the document...
The observation step likens to the step of identifying a problem in the decision making process. Observing the situation to come up with the problem is the first step. The second step in the scientific thinking process is hypothesis formulation. In science, the relationship between variable “a” and “b” is identified, usually in the form of a prediction (Kirby & Goodpaster, 2007). The hypothesis step can compare to the define criteria, goal, and objectives step in the decision making process. Experimentation is the step of testing the hypothesis through various research methods, including the formal experiment (Kirby & Goodpaster, 2007). This step can be compared to making the decision step. The last step, verification, is the analysis of data to see if the data supports or disputes the hypothesis (Kirby & Goodpaster, 2007). Evaluating the decision is similar to the verification process. Analyzing the impacts of a decision to see if the facts gathered supports the decision that was made.
“Simple to define, difficult to do, persuasion means influencing someone to accept our message” (Kirby & Goodpaster, 2007, p. 259). Using persuasion to get what is wanted from others requires having an understanding of people, emotional control, research, an executable, implementable plan to be able to meticulously articulate the message in an attempt to convince others and “lead them to a new position, but one that continues to meet their basic needs and concerns” (Kirby & Goodpaster, 2007, p. 259).
When it comes down to the workplace, it is controversial in distinguishing whether a manager uses persuasion or manipulation on his or her subordinates as a tactic for getting them to perform in a certain way. “Because persuasion is part of life, we need to understand it to become powerful persuaders” (Kirby & Goodpaster, 2007, p. 260). Persuasive thinking has to be used in the customer service field all the time. Whether purchasing goods in a physical store or doing so online, it is inevitable that consumers will have issues with their orders. One recurrent issue is order cancellation. As representatives, it is necessary to use critical, persuasive thinking to convince customers to keep their orders. There are 5 steps according to Kirby and Goodpaster (2007) that can be used as a strong, persuasion structure: “(1) We establish our credibility; (2) We acknowledge the audience’s position; (3) We construct our rationale; (4) We transplant the root elements; and (5) We ask for the response” (p. 269). There is no need to be deceitful or dishonest when using persuasion as a means to get another person to conform to what is wanted because “Persuasion is most powerful and enduring when it is both honest and built upon a solid foundation” (Kirby & Goodpaster, 2007, p. 272).
Creative, scientific, persuasive, and logical thinking are different types of thinking styles that can be applied to the critical-thinking process. ...