Data Collection And Analysis Of Starbucks Coffee Corporation

1482 words - 6 pages

Data Collection and Analysis of Starbucks Coffee Corporation
Keller Graduate School of Management
HRM 592: Training and Development
February 10, 2013

Data Collection Analysis of Starbuck Coffee Corporation
Starbucks, as we know, is the largest global coffee company and coffeehouse chain in the world. Employees, otherwise known as “partners”, serve hot and cold beverages, whole-bean coffee, instant coffee, tea and food to its customers or target market. As a former employee, or “partner”, this paper will show primarily the overall assessment of the partner morale and assessment of the skills appropriate for the levels of both Barista (entry) and Shift-Supervisor. The data collected ...view middle of the document...

This method was distributed to Baristas (entry level) and Shift Supervisors (2nd level) at one particular store in Northridge, CA, by delivery of online survey method “”. The questionnaire contained a series of 20 questions that concentrated on the concept and initial objectives laid out in the mission statement of the company. The survey was distributed to the seven baristas and three shift supervisors.
The following survey was distributed to the above partners:
“Please answer the following questions the best you can regarding your current employment with the company.
1. How skilled at their jobs are the members of your department?  
* Extremely skilled
* Very skilled
* Moderately skilled
* Slightly skilled
* Not at all skilled
2. How professional are the members of your department?
* Extremely professional
* Very professional
* Moderately professional
* Slightly professional
* Not at all professional
3. How honest with each other are the members of your department?
* Extremely honest
* Very honest
* Moderately honest
* Slightly honest
* Not at all honest
4. How well do members of your department share responsibility for tasks?
* Extremely well
* Very well
* Moderately well
* Slightly well
* Not at all well
5. How much attention is given to the most difficult issues during department meetings?
* A great deal
* A lot
* A moderate amount
* A little
* None at all
6. How well do the members of your department communicate with each other?
* Extremely well
* Very well
* Moderately well
* Slightly well
* Not at all well
7. How hardworking are the members of your department?
* Extremely hard working
* Very hard working
* Moderately hard working
* Slightly hard working
* Not at all hard working
8. How often does your department meet its deadlines?
* Extremely often
* Very often
* Moderately often
* Slightly often
* Not at all often
9. How professionally do members of your department deal with each other's mistakes?
* Extremely professionally
* Very professionally
* Moderately professionally
* Slightly professionally
* Not at all professionally
10. How well do members of your department handle criticism?
* Extremely well
* Very well
* Moderately well
* Slightly well
* Not at all well
11. How quickly does your department adjust to changing priorities?
* Extremely quickly
* Very quickly
* Moderately quickly
* Slightly quickly
* Not at all quickly
12. ...

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