Customer Service Experi Essay

865 words - 4 pages

My first customer service experience I will discuss was a positive one. I went to a restaurant name Stephanie’s for my birthday a couple months ago. Stephanie’s is a small soul food restaurant owned by a lady name Stephanie. When we entered the restaurant the hostess greeted us with a smile and was very pleasant. Because my friends had balloons and cake they were eager to know whose birthday it was and once they found out it was mines it became there mission to make sure I had a wonderful night. Once we were seated the waitress came to the table with a big grin saying “happy birthday”. She immediately started telling us what the specials were and took our drink orders. While we waited on ...view middle of the document...

We started swatting flies and nets. I asked the waitress had they always had problems with insects and she said “every restaurant does”. I then said Ma’am I feel like we are eating outside, because when we got our food the flies would just land on the food and sit. I asked her if she would take my food back and I asked to order something else. The manager came to the table and abruptly asked “what is the problem?” I told him what the issues were and he said I could not order anything else because what if another fly land on my food, he will not keep replacing food. He said in his Italian voice “go elsewhere to eat”. I then became angry and said I have never had such bad customer service. He said “I am the owner and this is my choice”. When I went to pay for my drink they charged me for it and the bread since we asked for a separate basket than the one she touched with her hairnet off and after touching her hair. I will never go in this place of establishment again because of the horrible way my family and I was treated.
The three strategies that would have helped improve the level of customer service in my negative example are: Demonstrate ethical behavior, Work with, not against, your customers and Identify and improve your service skills (Lucas, Robert W., 2012).
Demonstrating ethical behaviors no matter the race or gender is very...

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