Customer Satisfaction In Commercial Bank Essay

1563 words - 7 pages

An Internship Report

ip Report on

OVERALL CUSTOMER SATISFACTION-
(A Study on Standard Chartered Bank)

Overall Customer Satisfaction
(A case study on Standard Chartered Bank)

An Internship Report
BY

Md. Saifur Rahman
Registration No. 00545
Examination Roll No. 10
Session: 2003-2004
Faculty of BAM

Bachelor of Business Administration (BBA)
Major In Finance

FACULTY OF BUSINESS ADMINISTRATION & MANAGEMENT
PATUAKHALI SCIENCE AND TECHNOLOGY UNIVERSITY
DUMKI ,PATUAKHALI

AUGUST 2009
Overall Customer Satisfaction
(A case study on Standard Chartered Bank)

An Internship Report
BY

Md. Saifur Rahman
Registration No. 00545
Examination Roll No. 10
Session: ...view middle of the document...

I have tried my best to utilize the opportunity of working as an intern in a well reputed private commercial bank like Standard Chartered Bank. In this report I have tried to measure the customer satisfaction. This report includes a short overview of general banking activities, measuring customer satisfaction using a questionnaire and applying hypothesis test. Finally I have recommended some corrective actions.

I enjoyed preparing this report because it provided an opportunity to increase my understanding of the real life banking practices. I thank you for giving me such an opportunity. I will be available for any clarification at your convenience.

Sincerely yours,

Md. Saifur Rahman
Roll No: 10 Regi No: 00545
Major in Finance
Faculty of Business Administration and Management.
Patuakhali Science and Technology University.
Standard Chartered Bank
Uttara Branch,
House # 81/A, Road # 7, Sector # 4,
Uttara Model Town, Dhaka-1230.

To Whom It May Concern

It is our pleasure to certify that, Md. Saifur Rahman, a student of Bachelor Business Administration (BBA), Patuakhali Science and Technology University, Dumki, Patuakhali-8602; has been completed in the practical Internship Program at the Uttara Branch of Standard Chartered Bank on " Overall Customer Satisfaction (A Case Study on Standard Chartered Bank) " successfully with excellent performance under my supervision from June 1, 2009 to July 30, 2009.

I wish him every success in his life.

Manager
Uttara Branch

CERTIFICATE OF THE SUPERVISOR

It is our pleasure to certify that, Md. Saifur Rahman, a student of Bachelor Business Administration (BBA), Patuakhali Science and Technology University, Dumki, Patuakhali-8602; has been completed in the practical Internship Program at the Uttara Branch of Standard Chartered Bank, on " Overall Customer Satisfaction (A Case Study on Standard Chartered Bank)" successfully with excellent performance under my supervision from May 2, 2009 to July 31, 2009.

I wish him every success in his life.

Md. Nur Nabi
Lecturer and Internship supervisor
Department of Finance
Patuakhali Science and Technology University

DECLARATION

I declare that the Internship Report on " Overall Customer Satisfaction (A Case Study on Standard Chartered Bank)” embodies the results of my own research works, pursued under the arrangement Standard Chartered Bank at the Uttara Branch, Dhaka.

I further affirm that the work reported in this thesis is original and no part or whole of the report has been submitted to, any other university or institution for any degree or award or any other purpose.

Md. Saifur Rahman
Roll No. 10
Regi. No. 00545
Session 2003-2004
Major in Finance
Faculty of Business Administration and Management
Patuakhali Science and Technology University

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