This website uses cookies to ensure you have the best experience. Learn more

Customer Satisfaction Essay

5228 words - 21 pages

Abstract
This research project report went for demonstrating how ISO 9001-2008 affirmation influences either positively or negatively the customers. In more recent times we have seen numerous organizations in diverse divisions being ISO 9001-2008 guaranteed; numerous are likewise during the time spent getting the affirmation but then in the wake of getting the confirmation numerous don't take after the rules to the letter what's more, this outcomes to having disappointed customers both inner and outer to the associations, consequently, what is the impact of ISO 9001-2008 affirmation on customer satisfaction? The study had 4 goals: to find out how the ISO has impacted recruitment and ...view middle of the document...

This should be possible through advancement and socialization of the significance of ISO affirmation process and its relationship to customer satisfaction crosswise over commercial enterprises. It was likewise prescribed that the same examination can be completed in different associations in diverse commercial enterprises over the nation to add to a countrywide point of view of nature of ISO accreditation process and its impacts and/or sway. What's more, the same study may be done to assess the difficulties of execution of ISO accreditation forms.

1.1. Background of the study
Client administration is characterized as exercises and projects gave by the dealer to the purchaser to make the relationship a wonderful one. It is a movement or advantage that one gathering offers to another, which is, basically, intangible and does not bring about the responsibility for. Its generation could possibly be fixed to a physical thing. Variability of administrations is reliant on who gives them and when they are given. (Armstrong et al, 1999). Customer satisfaction is a dynamic idea as it changes at a quick rate. The customer satisfaction incorporates hardware put set up by an association to guarantee that its procedures and operations are effective and compelling. The main function of LAPFUND is to receive, prudently invest and manage members’ contributions for prompt payment of benefits for secured retirement. This requires a dynamic domain as far as situation of staff abilities, mechanization and outsourcing of its capacities to accomplish the hierarchical target. LAPFUND at all times, need to screen also, enhance the levels of customer satisfaction. The higher the customer satisfaction, the higher the maintenance of clients as administration conveyance levels of a utility firm, for example, LAPFUND are directed by savvy taxes also, quality supply of the administration.
The general population and customers of secured retirement have mentioned unfriendly objective facts in the later past on different discussions including, media on the crumbling norms of the administrations offered by LAPFUND. The objections range from contracting organizations, nature of supply, precision of the month to month cut-off, impacts of outsourced administrations and instrument put set up to determine client objections. This has been a noteworthy concern to all the partners.
Any negative comment from clients, identified with nature of administrations is an immediate pointer that; the level of customer satisfaction of the association is needing and, it obliges prompt tending to. There has been a general alienation from people in general through media and, different discussions on the nature of administration offered by Kenya Force (Daily Nation of fourth January 2010 p133). This is not a segregated dissention but rather barely a week slips by before a few comparable objections include in the media.

1.2.1. The Local Authorities Provident Fund (LAPFUND),...

Other Papers Like Customer Satisfaction

Customer Satisfaction Essay

9073 words - 37 pages Customer Satisfaction Survey for a Modern Greek Bank and Relationships Between Customer Satisfaction, Customer Loyalty, Complaints Handling and Recommendation. Spyridon G. Aliferis, University of Paisley Business School, Scotland, UK (June 2006) Dr. Panagiotis Kyriazopoulos ABSTRACT The main subject of this survey is to measure and understand the elements of customer satisfaction and its impact to business growth and

Customer Satisfaction Essay

627 words - 3 pages customer service. In marketing, the significance of satisfaction has been given consideration. Hence, many management strategies and practices are being implemented in order to satisfy the needs of their customers. Principally, the main goal of this proposed study is to conduct an investigation to determine the relationship between management strategies and customer satisfaction of one of the most identified business venture in Fast-food

Customer Satisfaction

1587 words - 7 pages Customer satisfaction Customer satisfaction is one of the most essential elements of customer retention, customer loyalty, and product repurchase. The art and science of customer satisfaction involves strategically focusing on creating and reinforcing pleasurable experiences. To maximize customers satisfaction about Fadzill Construction Sdn. Bhd works, they practice built and sell method which after the construction is finished with all

Customer Satisfaction - 1111 words

1111 words - 5 pages IMC and Customer Satisfaction IMC and Customer Satisfaction In the Robinson Consultation Firm we plan to get our name out to our customer with some advertising. We will have some ads that will be located in the local newspaper to get us started. We will also use social media sites to get our name and services known. The newspaper will be a good way to bring awareness to small businesses and people who want to start their own business. Once

Measuring Customer Satisfaction

1163 words - 5 pages Best practices for measuring customer satisfaction? Is it upper level management, hired consultants, surveys, or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs, research, employee satisfaction, and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving

Imc and Customer Satisfaction

1170 words - 5 pages Assignment 4: IMC and Customer Satisfaction Nikeem Wilkins MKT 500 Steven Englehart November 26, 2012 Discuss the company’s advertising strategy and how it aligns with its marketing goals. Marks autos number one goal is customer satisfaction. We have to make the customer happy and also make a profit. It can be problematic because you want to please everyone. The best approach is to focus on the core audience. That’s

Customer Satisfaction - Article Review

909 words - 4 pages Customer Satisfaction and Service Quality Contemporary Issue in Sport – New Meadowlands has horrible edibles; go with Deli: Food Buzz The Case Located in the “midst of the country’s largest media market,” and in East Rutherford, New Jersey, the New Meadowlands Stadium is the home to the New York Jets and New York Giants. Not only is the stadium used for football games but it also is a prime venue for international soccer and international

Imc and Customer Satisfaction

1515 words - 7 pages IMC and Customer Satisfaction MKT 500 IMC AND CUSTOMER SATISFACTION Nu Care’s value must be viewed in two ways. First, the customer, what do we offer that they will recognize as a value? Second, the retailers, to purchase, distribute, and market Nu Care products. In order to grab the attention Nu Care’s marketing team has adopted to use Integrated Marketing Communications. With the use of IMC Nu Care will be

Research Proposal of Customer Satisfaction

2522 words - 11 pages Chapter-1 Introduction Background Banking sector in Nepal is facing a rapidly changing market. This is also known as the late effect of world financial crisis. In addition, the impact of the economic problems and financial crisis among the financial institutions creates a great challenge for the overall banking sectors. At this situation aiming for the customer satisfaction is the most challenging task for banks. Through the satisfied

Customer Satisfaction in Commercial Bank

1563 words - 7 pages An Internship Report On ip Report on OVERALL CUSTOMER SATISFACTION- (A Study on Standard Chartered Bank) Overall Customer Satisfaction (A case study on Standard Chartered Bank) An Internship Report BY Md. Saifur Rahman Registration No. 00545 Examination Roll No. 10 Session: 2003-2004 Faculty of BAM Bachelor of Business Administration (BBA) Major In Finance FACULTY OF BUSINESS ADMINISTRATION & MANAGEMENT

Research Proposal On Customer Satisfaction

906 words - 4 pages Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort

Related Essays

Customer Satisfaction Essay 1176 Words

1176 words - 5 pages Here are the top six reasons why customer satisfaction is so important: It’s a leading indicator of consumer repurchase intentions and loyalty It’s a point of differentiation It reduces customer churn It increases customer lifetime value It reduces negative word of mouth It’s cheaper to retain customers than acquire new ones 1. It’s a leading indicator of consumer repurchase intentions and loyalty Customer satisfaction is the best

Customer Satisfaction Essay 2085 Words

2085 words - 9 pages Customer satisfaction towards Parle agro products CONTENTS CHAPTER TITLE PAGE NO. INTRODUCTION 1 2 RESEARCH DESIGN 3 COMPANY PROFILE 4 INDUSTRY PROFILE 5 FINDINGS 6 SUGGESTIONS AND CONCLUSTION 7 BIBILOGRAPY 8 ANNEXURE [Type text] Page 1 Customer satisfaction towards Parle agro products EXECUTIVE SUMMARY Be it a big city or a remote village of India, the Parle agro name symbolizes quality, health and great taste! And this

Customer Satisfaction Essay 3842 Words

3842 words - 16 pages . Roberts Summer C, 2007 - July 2, 2007 Assignment 4 - Business Report CUSTOMER SATISFACTION: DOES IT ADD VALUE? 1. Executive Summary. Management has expressed concern that increasing competition from call centers offering lower priced services will significantly erode WCMSI’s client base. In an effort to increase the value of WCMSI’s services, all business units have been asked to identify potential new offerings. METHODOLOGY. Recognizing the

Customer Satisfaction Essay 4517 Words

4517 words - 19 pages structured questionnaire comprising of 25 statements was used. Degree of customer satisfaction measured with the help of Five point Likert scale ranging from Strongly Agree (5) to Strongly Disagree (1). Mean, Standard Deviation and one way ANOVA (Analysis of Variance) used for the data analysis. The study of Customer Satisfaction in Stock Broking Agencies has revealed that Customer Satisfaction in broking agencies is highly influenced by