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Cultural Differences And Emotional Intelligence Essay

2768 words - 12 pages

Cultural Differences and Emotional Intelligence
Group 4: Sheila Wade, Sara Shimkus, Jeff Robben, Gus Caruso, Leticia Santana, and Lori McKenzie
Central Michigan University

Abstract
During an the assessment of several countries, values of open-mindedness, inclusion, respect and tolerance are more likely to be attained within a prospectus that encourages the increase of Emotional Intelligence (EI). In this research paper, the role of EI in determining leadership effectiveness was reviewed to explain emotional characteristics specific to five countries: Nigeria, Mexico, Russia, Argentina, and China. These countries were included in a study called Project Globe. GLOBE is the acronym for ...view middle of the document...

Clustering of nations was a real-world way to depict intercultural similarities as well as intercultural differences- 61 nations were categorized into 10 distinct clusters. Four clusters and their respective leadership styles and traits were evaluated: the Anglo cluster; the Latin Europe cluster; the Eastern European cluster; and the Southern Asia cluster.
The Anglo Cluster included Australia, Canada, England, Ireland, New Zealand, South Africa (Nigeria), and the United States of America. These countries are all developed nations, predominantly English speaking, and among the wealthiest countries in the world. Charismatic, team-oriented, and participative leadership styles were perceived to be the most effective in the Anglo Cluster. The charismatic leadership behaviors included being visionary, motivating, and appealing to the fundamental values of followers. Self-awareness of interactive skills may be a crucial component to manager effectiveness in high power Anglo cultures.
Each national culture carries definite leadership behaviors that are perceived to be applicable for that specific country. Being charismatic in Australia can sometimes conflict with the importance of impartiality for successful leadership-therefore, a leader must be visionary and inspirational but still be viewed as “one of the boys” (Ashkanasy, Trevor-Roberts, & Earnshaw, 2002).
The barometer for measuring someone’s level of emotional intelligence is a function that is used though domains that have been emphasized by analysts. Three tests that have been utilized are the ability model, the mixed-ability model, and the personality model. The ability model is measured with the Mayor-Salovey Emotional Intelligent Test using four types of abilities: perceiving emotions, using emotions, understanding emotions and managing emotions. The mixed ability model was used to test for emotional intelligence. The five main concepts of this measurement are self-awareness, social responsibility, adaptability, stress management and general mood. The personality model was used to measure a series of behavior test and is used more as a self-reporting test.
The use of the emotional intelligence concepts in the workplace has increased business performance. Higher levels of emotional intelligence has resulted in better performance in certain areas in the workplace such as better participative management, putting people at ease, self-awareness, balance between personal life and work, straight forwardness and composure, building and mending relationships, decisiveness, confronting problem employees and change management. Managers can also be toxic for the workplace based on their attitudes-this is where the concept of resonance plays a vital part.
The use of literature on emotional intelligence and its utilization is very minimal in Nigeria. There is no significant difference in occupational stress between secondary school teachers with low emotional difference and those...

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