The part where we want to focus on this research is how people communicate and do business internationally, how the differences in the culture can impact a negotiation and the business relationship.
First is what she calls "cognitive constraints." These are the frames of reference or worldviews that provide a backdrop that all new information is compared to or inserted into.
Second are "behavior constraints." Each culture has its own rules about proper behavior, which affect verbal and nonverbal communication. Whether one looks the other person in the eye-or not; whether one says what one means overtly or talks around the issue; how close the people stand to each other when they are talking, all of these and many more are rules of politeness which differ from culture to culture.
Ting-Toomey's third factor is "emotional constraints." Different cultures ...view middle of the document...
These communication problems are as well a reality in the workplace; the beauty of having a diverse workplace is that you can have many different types of people all working on the common good for the company. Employees from diverse backgrounds bring different talents and experiences that can foster new ideas, address changing markets and customer demands and add some skills that were not there before.
The best way to ameliorate different cultures communication process is doing in-company activities like picnics, organized lunches, guided interpersonal workshops, etc. These experiences will let the co-workers to interact between each other and know their culture, manners, etc. The Harvard Business School has developed an article that has seven ways to better communicate in today’s diverse workplace, these tips are:
Learn how the source culture best receives communications.
Train international employees early and often.
Train the non-foreign-born, too.
Assign mentors and take care of the spouses.
Practice open-door communication—carefully.
In company-wide communications, avoid jargon and slang.
Play by the rules and stick to business.
If different cultures become a problem within the organization and the barriers cannot be trespassed, there are some cross-cultural training available for companies and corporate to improve this situation and take advantage of this powerful ingredient like the multicultural employees working for the same organization.
2.- California State University, Fullerton. Stella Ting-Toomey’s Home on the Web. (2007)
4.- Harvard Business Schools. Seven Ways to Better Communicate in Today's Diverse Workplace - Seven Tips for Communicating In Today's Diverse Workplace (2002).