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Critical Thinking Application Essay

749 words - 3 pages

Critical Thinking Application
James Jones
MGT/350
July 19, 2013
Douglas Reed


Critical Thinking Application
Critical thinking although to some may not seem as important as the air we breathe is more of a component of what makes us human beings. There is still yet to be determined a definite definition of critical thinking however there are several objectives that many have agreed upon. “Critical thinking is the art of thinking about thinking while thinking in order to make thinking better. It involves three interwoven phases: it analyzes thinking, it evaluates thinking, it improves thinking” (Paul & Elder, 2006, p. xvii). It is much more than possessing thoughts its living by a ...view middle of the document...

As a technician you need to have a disciplined mine to keep from allowing the complexity of the issue cause frustration. This in turn would lead to intellectual laziness and trying to find a simple solution. Fair-mindedness needs to be your first priority to ensure the customer gets the best solution and customer service. Intellectual arrogance is another trait one should avoid as it is not compatible with fair-mindedness. Intellectual humility is a much better trait to practice. Having an understanding that you may not know all the answers and having an open mind to understand there is always room to teach (Paul & Elder, 2006).
With the everyday task of practicing these skills is how one can achieve a higher learning of thinking. I always have strived to be as fair minded as possible. It can be difficult sometimes when customers attack you personally for their issues to surpass the anger because this will only hinder your critical thinking abilities. Managing my stress and taking a moment after a difficult call is how I could keep my sanity. It was the understanding every call is different and every person thinks differently. I knew that at the end of the day the goal...

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